voco NIAGARA FALLS - THE CADENCE by IHG, an IHG Hotel

Staff were friendly and accommodating. Water pressure in showers was a little weak.

This property was walking distance to Niagara Falls state park, friendly staff, quiet room. The room did not have an ironing board or iron to use. The door to the restroom slides into the vanity area making it hard to use the vanity space when someone is entering or exiting the restroom. There was a random fire alarm at 3.45 AM, thanks to some guest smoking in the room.

Reception is great. HOWEVER, our 1st room on the top/third floor was fine EXCEPT there was no/a broken lock on the door. Our second room was on the first floor and the HVAC did not work and the room was quite warm. On our 3rd room, everything worked but there was a stale smell that wasn’t in the 1st 2 rooms. We made do! The reception staff was great and friendly. Our issues were someone else’s responsibility.

I loved the shower and the bath

The room was very nice but it needs a closet or something other than pegs on the walls to hang clothes. Also, the room needs a luggage rack. Room was very clean.

Anything front desk related takes way more time than it should. I don’t know if it’s computer related, new staff or inadequate staffing. The room had a bottle that was tagged stating the water was complimentary but there was no water in it. Staff told me that I had to get water for the bottle. Weird! The bar restaurant was closed while I was there except for a $20/buffet breakfast. The room didn’t get serviced the second day. I definitely am not going back.

The bar is clean and pretty, breakfast for 20 dollars is self service. Staff in particular lady on front desk are very helpful. Close work to the Falls. Would stay there again.

Good hotel very close to Niagra falls, but almost like every other hotel in USA the cleaning staff don’t bother to clean the rooms. Hotel is renovated and have food amenities in rooms

Grest stay enj

The hotel is very clean, the restaurant menu is very limited, the breakfast is very basic, I recommend visiting Spot Cafe for breakfast very close by, excellent location, super professional employees at the hotel, everything was very close by

This hotel was incredibly overpriced, over $330/night and that was with $25 off. Our room was musty-stale smoke with fragrance to try and cover it up. It had huge cobwebs on the ceiling, filthy windows and just felt damp. There were only about 8-10 spots of ‘onsite parking’ and the rest was either a paid lot behind the hotel for $30/day or 2 hour on street parking. There is a dilapidated hotel nearby that is graffitied with broken windows. The only real bonus was its location. It is within walking distance to the falls and local ‘downtown’ area.

Great location for exploring the Niagara Falls area by walking.

The hold fee on credit card for potential damages in this hotel is outrageous and is on hold for 5 days. Would never agree to this if I knew beforehand. Also validated parking pass did not work and had to pay 20$ just to leave lot.

Overall the stay was good. I loved the room, and facilities. I loved the outside seating area and the closeness to all main attractions. I had a great time exploring Niagara Falls and surrounding area. The staff was wonderful and attentive, and gave great recommendatiins for eating options. However, parking is a horrible situation and should be improved. Also the carts for loading luggage did not work properly. It was hard to move around and the tires were flat. The buttons on the in room hot tub were damaged and illegible.

It was a nice place but my room wasn't ready and most rooms allow a 3 o'clock check in, this wasn't until 4. My room wasn't ready until 5.

I liked the location. Very convenient. Staff was not nice and didn’t communicate well. Parking lot showed “FULL” so I ended up parking quarter mile away from property. The front desk person said I could have entered anyway, due to designated spots. He never told me that at the initial time he told me about the parking lot when I tried to check in at 3:30. Walked back with my suitcase at 4, which was when I was to check in, and the room wasn’t ready. Waited 30 minutes for the room to be ready at which point I had to ask a couple of times for status update. I should not have had to check back with room update, I was ignored and disregarded and felt they were bothered by my questions, and there was little emotion or empathy, apology from the staff. There was much indifference and lack of politeness. I will NOT be returning to this hotel. I asked for a copy of the contract I signed regarding possible charges to a credit card I placed on file for room incidentals, and the front desk person (Brayden?) said the night audit person shredded everything, so there are no copies. He then gave me a piece of paper that had no charges, just the reservation number, and the date. He said this was proof no charges would be put on the card on hold. I have never had such poor mismanagement in any hotel stays I’ve been to, and I’ve been to many. Very shady stuff, and very poor customer service. Also, the bed covers were stained, did not smell clean, and had someone else’s hair on the sheets.

Good

Everything was great! They were able to allow me to check in early.

It was a nice hotel

Old hotel that was renovated. Room was as expected for the area. Very noisy area. The HVAC in the room was very noisy.