Walnut Creek Marriott

Staff were very accommodating and understanding. We stood there as we had a love one in the hospital. Room was clean and comfortable.

Great access to local shops

My only complaint was the shower...huge shower head way up high and no way to adjust the flow! Wasting tons of water, and a short person wouldn't even be able to reach it to move head up or down a little. Plus, the tub got slippery so had to put a towel down so I wouldn't slip and fall, since there was nothing to grab onto.

My only complaint is the parking. Paying for parking is one thing, but it being valet only is a bit much. I personally do not like anyone driving my car. The valet part should be optional.

Great

Clean and friendly staff!

Good

No self parking

Not cheerful, elegant, or anything else in nature of surroundings & feelings a good hotel would have. Felt mostly empty, uncaring. Rooms dark & not well lit. Staff inattentive--cold water tap in bathroom sink didn't work; housekeeper should have caught this & had it fixed. Reported issue to front desk, was told engineer would attend to it immediately. Didn't. No appearance that day & next day, when I returned, still no no cold water in sink. Called front desk. Put on hold. After close to 3 min, I hung up and pushed button on phone for personal service. Let it ring about 2 dozen times before I giving up. Eventually reached someone & had to change rooms, which meant repacking, hauling baggage again,, etc. Iron jn new room didn't steam. Re location: NOTHING to do nearby unless you have business in the vicinity or want to buy a very expensive car, like Maserati or Lamborghini. Stayed there only b/c near office of fellow I was working with. No stores, bars, places of interest. Complete dullsville. Hotel restaurant menu skimpy, not particularly interesting. Not noticeably populated at any time, either; few diners. Only other eats nearby are Jack in the Box or Taco Bell. 1/2 mile or more from a real cafe or restaurant, and it's isolated. Won't go back.

Excellent service as always!

I loved it

We used one of the two free level 2 car chargers and because it's valet parking they can charge more than one car on one of those chargers in a night because they could move one car out and another car in

Great stay!!

Great experience.

Great experience with this hotel. Booked again within one week.

We had a great stay. The staff was wonderful and the hotel was very clean and modernized. There was only one thing that was unfortunately very disappointing and that was that the beds were incredibly uncomfortable and left us with backaches every day of our trip. We lost sleep and were in need of constant advil after we woke up. We are in our early 30s and are healthy and adaptable to most places but this unfortunately put such a negative spin on an otherwise was a great stay that we could not book here again unless something changes with their beds. Otherwise a great hotel.

It is convenient the BART station as well as close to a relative we are visiting. We were on the concierge floor, which included breakfast and snacks.

I enjoyed my stay. The bed was very comfortable.

We stayed here for just 1 night as we had an event nearby in downtown Walnut Creek. We usually stay at the Embassy Suites, but decided to change it up and stay here. We found that the property staff were not very friendly, and the upgraded room we had booked was aged and outdated. While the Jr. Suite had two showers, that was a welcome surprise, neither shower had decent water pressure or ability to adjust the showerhead, so we had to hold up our child to get in the water. Doesn't work for anyone under 6ft. tall. All in all it wasn't a bad stay, but we would go back to the Embassy Suites next time.

I did not like the fact that I was charged for NOT using the valet. I have a ADA placard and should not have been charged, Also the valet attendants NEVER drove my car, they allowed me to park myself in the handicap parking. I also tipped everytime I got my keys. So why was I charged??? I should be entitled to a refund on my $60 fees.