InterContinental Hotels PHU QUOC LONG BEACH RESORT by IHG, an IHG Hotel

Very good

Came here for a family trip for 6 nights with an open mind despite all the reviews. But soon I understand why those visitors felt that way... The five star hotel could have provided more, it felt as though the staff ate lack of training, service was not top notch. Breakfast time is unacceptable, service was super slow and one time we had to wait for an hour for a high chair and self service ourselves with water. The kids enjoy the kids club and the kiddie pool. But that's just kids being kids, to me the hotel lack of ambience, it doesn't feel luxurious. Beach should be combed, water was polluted and there are a lot of rubbish. We were lucky enough to be offered club lounge access after spoken to resort manager about our experience. Club lounge was great, food was great compared to the rest of the hotel, we appreciate their quick reaction and it did make us feel a lot better. But overall, we came looking forward to a luxurious tropical holiday, but left a bit disappointed.

Einfach perfekt

Location and proximity to airport is amazing. Staff does strive and can sense they try to put in effort though there is much areas such as a) language skills - being more conversant in English b) more attentiveness and thoughtfulness in service. A for effort but poor execution c) food quality can be improved for a IHG property. We ended up having all of our meals (aside from breakfast) in the sister property next door d) service during breakfast which is rush hour was manic and often we have to follow up for our beverage orders. Perhaps consider adding more staffing to cope with the guest capacity

Comfort, if hotel can provide airport pick up service will be good.

I would highly recommend to learn the service from JW Marriott PHU QUoc and Intercon Danang, we are a little disappointed for the services in general, the staffs may need to provide more training to meet customers expectations. Rather than that, the private beach is very impressive and can enjoy at there.

Hyvin kodikas, aamiainen oli hyvää, uima-allas oli liian pieni ja vanha.

Freindly staff, great nature atmosphere, very good for families and so much more highly recommend.

Location right on the water, with great views from the balcony, was beautifuk and peaceful. Enjoyed the hyge breakfast buffet every morning and the on-site activities. Very comfy bed.

近くの五つ星ホテルにも泊まりましたが、この値段でこのクオリティは、プルマンでいいんじゃない？！と思いました。コスパ最強だと思います。

친절한 직원들..훌륭한 시설과 환경 모든것들이 좋았고 재방문 의사 충분!단점은 냉장이 약한 냉장고뿐!

깨끗하고 관리가 매우 잘 되고 있는 호텔임이 느껴졌습니다. 수영장 포함 시설도, 서비스도 매우 좋았습니다. 언젠가 푸꾸옥에 또 가게된다면 다시 방문 할 의향이 있습니다.

Clean and comfy room with stunning sea view. The staffs are really nice and helpful. But the hygiene of the restaurants should be improved.

푸꾸옥 여행에서 최고의 선택이였습니다. 좋은 시설과 좋은 서비스! 각종 관광지와의 접근성 또한 매우 가깝고 좋았습니다.

人が多すぎてスタッフが対応できていない その他は良い

Veldig fint hotell Anbefales til alle

The beach/pool/resort component was nice. The staff was super SLOW--no urgency, coffee at breakfast takes 15 minutes and refills take longer. Upon arriving hungry at 9pm I was counselled my only dining option was barfood on the roofbar with blaring loud music. The restaurants advertise to be open until 10pm, but I guess they really close at 9pm. Also breakfast beginning at 7am is actually quite late. It would be nice to have a coffee option starting at 6am. It would be nice to have a filtered water station allowing guests to refill water bottles vs. always supplying more plastic. Overall, it was just okay for the price and my expectations of an Intercontinental. Also, the music blaring in the evenings was super loud & not a welcome playlist. Room & common areas were clean.

ホスピタリティーに優れた良いホテルでした。1週間程過ごしましたが特に不満は感じませんでした。スタッフの皆さんはとても親切で過度ではなく適切な距離感でゲストをサポートしてくれます。 あえて不満を言うならば私は15階の部屋に滞在しましたがプールやビーチへ行くのにエレベーターを乗り継がないと行けないのが面倒では有りました。また、部屋にウォシュレットが着いていなかったのが残念でした。（唯一ルーフトップバーのトイレには有りました） 総合的にまた滞在したいと思えるホテルでした。

Underbart hotell och underbar personal. Det bästa nyårsfirandet, vi kommer tillbaka.

Great resort with nice programs and pools for babies & kids. Kind staffs, clean rooms, good amenities, beautiful resort + close to airport. Lava restaurant and spa was fully booked, so I recommend booking in advance. Other than that, all you can ask for a family getaway. Would definitely recommend the resort for family vacation :)