Princes Catba Hotel

Where do I start. We arrive at the hotel and are told that we don't have a room. We told to go look somewhere else as there was nothing they could do. I told them this was unacceptable and insisted that I get a refund or a room, finally the manager started to phone another hotel. We were told that he would get us a similar room in a comparable hotel. No so, the place was a dump. Next we were told that we would have a the best room in the hotel with a sea view room the next night to make up for the inconvenience. The room was below the dining room so all night we could hear the chairs being moved as people ate their dinner and were woken at 5:30am with the same racket. As far as a ocean view, you could see it as long as you looked around the building directly in front of our window. Overall the room was not very clean and or well maintained. The hotel has an open concept to make it feel airy and spacious, however it also very noisy as you can hear guests on all floors. The front staff were good and helpful. We love Cat Ba but we very disappointed with the hotel.

예약 스케줄을 받은적이 없다며 방을 내어주지 않았구요..전 결국 2박을 환불도 못 받았어요!!! 호텔에서 제가 오지도 않았다고 익스피디아측에 얘기했다네요!!! 호텔 사기인지..익스피디아 문제인지...제 여행은 엉망이 되었어요!!

従業員は皆親切でした。建物は古いですが、価格からすると十分です。 円をドンに両替してもらった際のレートが異常に悪かった。

Antiquated hotel with charm. A little out dated but the staff, especially HOA at the front desk and Lee the manager, insured our stay was nice.

This hotel is located in the heart of the tourist district. The hotel is older, we stayed in a suite. The place was clean and the staff were friendly and professional, especially, HOA at the front desk & Le the manager. The area has a lot to be desired. Everything is expensive and the food places send out scouts to haul you and your money into their establishments. We hired a cab to take us to a place where the "locals" eat and we could not get service. My wife and I sat at a table for 5 minutes without a word from the staff. It was like THEY were doing us a favor. Finally we walked out.

restaurant had no food there was no club or spa wifi was poor so was cable tv building was noisey standard rooms are very old lots of mould an lots of bleech used to cover the smell. housekeeping were by far the worse I have experienced. beds were hard bathrooms were half completed etc.

Requested airport pickup . Nobody at airport to pick us up. Had to get taxi to get to Catba Island. When on way to ferry - driver informed us that last ferry 5 p.m. and we would not be able to get their on time, so took us to another hotel, Princess Hotel, Haiphong. The next day same driver took us on ferry to Catba Town, and the hotel. We explained to a lady on reception that we had requested airport pickup and there was no car/driver to meet us. Advised us that we could have a room for the night, but we would have to pay again. Explained this was not our fault, but theres due to not picking us up at airport. Also their hotel policy states that if for unforeseen reason cannot make hotel that night, will honour booking for next night. Showed this to Receptionist on ipad .She said we should have contacted them. Said we had tried to ring on five occasions but got no response. The receptionist had to keep having a word with her 'Engineer' as to what she should do. At one point she said they had arrived at airport at 4 p.m. to pick us up but we were not there. Pointed out that we had advised them of Flight No. and time of arrival, it being 4.20 p.m. We informed receptionist that we would not pay for a night, already paid for, and went to look for alternative accommodation.

Hotel is what you pay for. Close to restaurants and short walk to the beach. Rooms are very dated but are clean. Hotel staff speaks little English so it was hard to ask any questions or get any answers. Didn't appear that any other hotels in the area - besides the large resorts - would offer anything much better. Would stay again for the price. Cat ba itself is an amazing place and well worth the trip.

Vi hadde booket rom lang tid i forveien, men når vi kom til hotellet bekreftet de at vi hadde reservert rom, men at de hadde leid ut alle rommene. De snakker dårlig engelsk og det ble vanskelig å bli forklart og prøve å forklare selv. Endte med at vi måtte finne et annet sted.

Ankunft;erster Eindruck:gut!Wir hatten ein Delux-Room gebucht.Das Zimmer was wir allerdings bekamen,entsprach dem,was bei Hotels.com seitens des Hotels beschrieben wurde(Größe&Ausstattung)in keinerlei Hinsicht!Kurze Diskussion&wir bekamen dann ein anderes&auch besseres Zimmer(sogar die "Suite")aber von Whirepool&Regendusche war nichts zusehen.Auch der Zimmersafe war nicht vorhanden!Nach weiteren Handtüchern&einer zweiten Decke musste ich mehrfach nachfragen. Der Fußboden war schmutzig, auch hier musste ich 2x drängeln, dass er nach geputzt wurde!Vorsicht: der Wäscherei-Service ist unverschämt teuer (in der Regeln in Vietnam 20.000-40.000 VND/kg Wäsche), hier pro Tshirt 20.000, Unterwäsche 15.000(einen Slip) & eine kurze Hose 25.000VND!!!Das dreisteste daran ist aber, dass vieles einfach nicht sauber geworden ist!!!Highlight ist das Frühstück! Früh Aufstehen (6:30-8:30Uhr) aber tolles vietnamesisches Frühstück: Suppen, Reis, Omlette, Obst.... Wirklich gut!Aber Achtung: gewöhnungsbedürftig ist,dass wenn viele Einheimische da sind, es wirklich im ganzen Hotel laut&wuselig ist! Das ist dann aber in ganz Cat Ba Town so!Außerdem kann überall geraucht werden, inkl.Frühstückstisch! Wir waren in den 3 Nächten die einzigen Europäer. Zusammenfassend: mit etwas Geduld&etwas Hartnäckigkeit ist die Preis-Leistung wirklich gut, denn in Cat Ba Town kosten selbst die Dorm-Zimmer im Hostel 20-40€/Person/Nacht!!! Aber es ist ein wenig anstrengend!

Freundliches Personal, jemand ist mitgekommen um für uns bei der Polizei zu dolmetschen, gefühlt war dies allerdings auch der einzige englischsprachige Mitarbeiter. Wir haben eine Tour über das Hotel gebucht, die der Guide aber selber abgerechnet hat. Tour an sich war ok, Fahrrad fahren war eher witzlos, kurze Strecke und viel zu kleine Fahrräder

Very average hotel. Good location. Wifi intermittent. Hot water also intermittent.

Phew...I dont even know where to start.

We stayed in the Deluxe room, and I definitely recommend the upgrade. The hotel staff were really super friendly and warm. The hotel was clean and well looked after. It took us a while to find it though because the name of the hotel isn't really visibly unless you look quite a ways up. The other thing that wasn't really nice was the karaoke that was blaring two nights until 9am. Because it is in the lobby of the hotel, the sound penetrates every room. Other than that it was a really nice place to stay. Oh, and the breakfast is quite good too :)

Good location, staff okay but not overly accommodating at times. Breakfast were adequate. Very clean and quiet this time of year. 2 room suite spacious, water cold at times.

Sijainti erittäin hyvä, huoneet siistit ja henkilökunta ystävällinen. Aamiainen ei ollut mikään ihmeellinen, mutta hintaan nähden ei moittimista. Maksoimme muutaman euron enemmän saadaksemme isomman huoneen, ja se todellakin kannatti!

We came in the low season (January) and the hotel was virtually empty. The room rate was amazingly cheap. The downside was that staff understood very little (if any) English. We did make a request for our room to not be made up while we were on our Halong bay cruise. Despite this, staff did make up the room (they later apologised for not respecting our request) When we were packing to leave, we noticed one of our two e-readers was missing. After searching the room, we notified hotel staff who sent a team into the room. They also searched our room and our belongings (with our consent) They also reviewed security camera footage. We did receive an apology from the management, but we are still missing one e-reader!

When we arrived hotel was in darkness, we walked in staff put a few lights on. The room we were first offered was inadequate to say the least. No water from the sink. Toilet not even gong to describe this. Room smelly and dingy. Offered another room, no better. Eventually, we were offered another room, which was an improvement, recently decorated, but awful droning noise at night. When we asked why wifi did not work and when was it to be fixed answer was "no bookings, so no wifi" we said what about the bookings you have already, reaction was shrug of shoulders. Hardly anyone spoke English. Would not recommend this hotel or stay there again.

The roof top restaurant and bar overlooks the bay - The french fries omelettes and battered prawns were my favourites . Its reasonably priced and comfortable. I would stay again.