S Central Hotel & Spa

I am writing to express my disappointment with our recent stay at your hotel. Unfortunately, the experience was far from satisfactory. Upon our arrival, we were met with unwelcoming and rude behavior from the front desk staff, which set a negative tone for our visit. Regrettably, this continued at the end of our stay when your manager, Harry, also treated us discourteously. What was meant to be a relaxing and enjoyable family vacation to Hanoi ended up being memorable for the wrong reasons due to the lack of professionalism and hospitality shown by your team. I hope you will take this feedback seriously and address these concerns to improve future guest experiences. Hope they can invest in training their staff with hospitality and guest management. So they can make guests more comfortable. Street is not accessible by car so be prepared for that. If you booked tours you would have to walk to a nearby street that is accessible with cars

The staff was amazing! They spoke english and helped arrange transportation to and from the airport for us. They were able to help book us a tour for Ha Long Bay. They gave us welcoming drinks and snacks as we waited for our room and then helped bring up our luggages to the room.

We found this hotel at the very last minute in the Old Quarters. The hotel staff were very accommodating and professional. The location is very convenient but please be aware that cars/vans won’t be able to drop you off in front of the hotel due to a small alley. The room is tight but enough for a family of 5. The bathroom is very small and the shower was missing a glass screen so every time you showered the entire bathroom will be wet. The breakfast that came with the room has a wide variety of food and it was pretty good. Overall the hotel is good for a quick night stay for its convenience.

Perfekt stay. Thanks to Kimmie, friendly and kindly:)

excellent hotel. staff are amazing. great location. clean and comfortable

Excellent Hotel. Located in the center of Hanoi oldquarter . The big and very comfortable room with great Balcony and Window. The best Buffet breakfast during all my Trip in Vietnam. Staff was wonderful , very friendly and helpful. Especially Mr Harry helped us all the best information about travelling around Vietnam. He orgarnised for us the best trip to Ha Long Bay 2 days 1 night, Ninh Binh, Sapa and sleeping train to the South. Highly recommend and we will be back for the next trip to Hanoi.

The hotel has a great location, a little withdrawn from some of the very busy Hanoi streets, but still right next to St. Joseph's Cathedral right next to the Hoan Kiem lake. The staff is very friendly and helpful with booking trips and giving advise. The restaurant for breakfast is quite small, so make sure to get there early in the morning for a good seat.

The room is big and has a lot space to walk around. The room was very nice and clean. There was a balcony and cross street is St. Joseph's Cathedral, and it's very beautiful Church. We lived in down town Hanoi. It is very convenient. There were a lot of restaurant and coffee shop.

I used this hotel for 4 hours stay. It was very easy to arrange the time. I could leave my luggage and walk around before check in time as well. If you need some rest or take a shower before getting on a sleepover train, I would definitely recommend.

Great staff and service.

Hade två fantastiska dagar i Hanoi. Servicen på hotellet var otroligt bra. Kan varmt rekommendera detta hotel om man ska besöka Vietnam.

ロケーションとしても周りに特に美味しいレストランも無く、便利が悪かったです。

The location is very good, easily accessible with many restaurants and convenient stores nearby.

We received a very good service from the hotel crew from the moment we first arrived till we checked out. They were very attentive and helpful. Especially Lisa, in the reception, which was very patient, intelligent and had a very good English so she could and help us connect some very good activities in the area.

This hotel is consist of two building, 6 floor, across the way. The One hotel have elevator, The other have no elevator. But the other service is very excellent.

친절한 안내, 청결함. 맛있는 조식.성당이 보이고 종소리가 들리는 풍광.. 호안끼엠과 시장에서 가까움. 가성비 좋아요. 단, S Centeral 의 S글자를 잘 알아보지 못해 골목길에서 지나쳐버림. 한 건물은 엘리베이터가 없어 6층까지 걸어서 ~~. 무거운 짐이없어 다행~~

It’s located in Hoan Kiem so everything is small. The room come with two double beds, which is perfect for two adults and two kids. However, they will charge you for the fourth kid. Kids under 18 have to stay with parents do not apply here. Free breakfast was serve in a tiny space in the reception area, I didn’t eat it so don’t even know the food but just the service area and the food display wasn’t appetizer at all. Bathroom was also tiny and not too clean also. The only good thing was the two beds and the sleeping area, clean and roomy, just like the picture I saw online. I won’t come back here though. But I think most of the hotels nearby are the same since it’s in this area and the price was pretty cheap. We only stay one night so I didn’t care.

Our first stop on our Vietnam vacation was Hanoi. I did a quick search for a hotel on my phone as we were boarding the plane. This hotel popped up as recommended and I am so thankful it did. The staff was amazing and friendly, and so giving. From the minute we walked in the door we were treated like VIP and family. Chris, Hai, Dong, and Phuong were the ones we mostly communicated with and they were so helpful. Not only was the hotel clean and comfortable with large rooms, but they also helped us plan our trip to Bai Tu Long Bay and got us a really great deal with an amazing room! This is the perfect location (Old Quarter) for travelers looking to experience the shopping, markets, and local food. You’re close to EVERYTHING! On our way out of Vietnam we stopped in Hanoi for an hour to do some quick shopping. We arrived at S Central to ask for a favor. They were more than willing to hold our bags for us and get us a ride to the airport. They made sure our belongings were safe and helped us get out of Hanoi right on time. Hai also gave us a very thoughtful parting gift and welcomed us back anytime. If you’re looking for a hotel for a great rate, great care, and in a great location you will not be disappointed with S Central! We will be back again for sure!

오버 부킹해서 옆후진 호텔로 보내는 뻔뻔한 호텔. 여행하루 첫날부터 완전 기분망침.

Great location in the center of old town. The staff was very helpful with recommendations on things to do, places to eat, sites to see, transportation, and everything else I needed. The free breakfast was perfect to start the day.