Tropicana Resort Phu Quoc

We have a confirmation email stated the shuttle service and breakfast was included, but the receptionist denied it said its was not included, even the prove has been shown. They will request you to communicate with the respective agency (hotel.com) due to the configuration error! Why they are not the one should communicate to solve the problem but is ths the customers! Angry angry X500

Vi hade ett rum nere vid stranden, familjerum. Supernice att bara kunna gå ut på stranden eller sitta på sin terrass på kvällen. Vi provade aldrig frukost för resorten ligger på en gata som hade de bästa och prisvärda restaurangerna. (Helt klart bästa läget om man som oss gillar mat).

We had a beach room, and the position was perfect. The room was clean. How ever, they only serve breakfast, and have no other facilities. There are plenty of options outside. There are bars to get drinks next door if you are on the beach, and some nice places to eat too. Having said that, it was just what we needed. The sunsets are beautiful. There is a shop that sells everything just 2 mins away. Don’t expect too much, and you will be happy.

Great stay. Exactly what I was hoping. Not the highest of high luxury, but pretty darn nice, but if you’re shopping on hotels.com, and not going right to your luxury vacation planner, this should be perfect for you. Not knowing anything about Phu Quoc before going, it was exactly where I would want to be. Staff was incredibly nice. Easily walkable to plenty of restaurants, and centrally located to get anywhere else. Definitely recommend. And splurge for the waterview room. Well worth a few extra dong!

Hôtel proche de la plage privée de l'hôtel. Restaurants à proximité. petit déjeuner correct.

Great beach

There was problem with the AC on my first day but they fixed the problem with giving me a new room with fine working AC so problem solved. This property has beautiful beach, pool and staff were very friendly and polite. I’ll definitely want to come back here.

Air conditioning is token change other room and the bathroom i don’t like

I was first time in 10/2016. It was excellent. Ms.Jasmine manager was very kind and gave me upgraded room on the beach. Terrace chairs and table were dirty and sticky. I called cleaners. I wanted to make the tea in the evening. That was when I noticed that the tea tray was dirty and loaded with human hair like in the barber shop, plus the tray, tea pot and cups were dirty, too. Photo!!! The next morning I brought the tea tray to receptionist and asked for the manager to show her. She was not there at the moment. When I saw Ms. Jasmine again, I told her that I deserve I night free for the inconvenience that I experienced. During the first night I got some kind of allergy on my back, chest and upper arm. I believed it was bed bugs. Mr. Jasmine offered me some cream. She helped me and put cream on my back and chest. She even bought the new cream the next day because the previous one was expired. I declined. The breakfast was not worth the money($87/day). No many choices for breakfast. The soup was excellent. I asked for boiled eggs and the staff did it. The staff is kind, the resort has a lot of potentials, but a lot of things started to fall apart. The nice small beach was dirty. My check out was fast. Ms. Jasmine offered me 1 night free on my next stay for the inconvenience that I had. I refused and said that I would never come to Tropicana again. The site photos are not the real representative of Tropicana now. Too bad. It was once a beautiful place to stay and enjoy.

Don’t be fooled by the pics, won’t go into any detail as they left a birthday cake in my room on my birthday. But I wouldn’t stay here again..sorry

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The property was prime location but accommodation was out dated. For the bathroom you only get bath towels and they were had and scratchy.

Deuxième réservation dans cet hôtel. Personnel sympathique et accueillant. Plage et piscine propres. Salle de fitness plutôt bien équipée. Bonne localisation.

J’ai passé une semaine très agréable dans cet hôtel. L’équipe est top, accueillante, à l’écoute et vraiment sympathique. Ma chambre est spacieuse avec un balcon vue sur la mer, le rêve! La piscine est propre et la plage entretenue comparée aux autres hôtels. Le petit déjeuner est copieux. De plus, j’ai eu le plaisir de fêter le nouvel an à l’hôtel, ils avaient préparé une soirée vraiment cool, sur la plage. Bref, j’y retournerai sans hésiter!

Hotel was lovely. Would benefit from felt pads on the furniture as the room above us dragged heavy chairs across the floor during the night and from 6 am onwards. Breakfast catered for Russians and very little available for other cultures. Really nice staff and great room sizes Beach was lovely but too many sun beds crowded into small spaces. Easy walk into town.

pros - good location, not so far from shops - good view from the room (ocean view), near to the beach - good varieties for breakfast - excellent wifi connection cons - in the itinerary mentioned i am entitled for free airport service, when arrive, the receptionist mentioned the hotel FORGOT about the arrangement, and going back still cant arranged as the hotel said need to be arranged 24 hrs earlier (shouldnt they arranged for us?) - room got bug, me and my child got bitten twice in 2 days - fan in the room has a 'strange' sound - staff not really friendly

A value-for-money stay in Duong Dong with beachfront. The staff is very helpful too!

We like everything there, all good, The pool is nice. Nice beach. Good bed, Services are friendly

God service, venligt personale, fantastisk pool og strand.

Jeg var tilfreds med beliggenheden, samt personalet i køkkenet og rengøringen. Der var lidt problemer med vores værelse, fanen i loftet virkede ikke, vores toilet løb og vores bagerste soveværelse bar præg af mug skader og lugte gener. Samtidig var de ved at renovere naboværelset, hvilket vi klagede over, det blev så stoppet i de tidsrum, hvor vi befandt os på værelset.