Vinpearl Resort & Spa Ha Long

•Guests who have made bookings in this period are allowed to change their reservations to a later date or receive a refund for cancellation, according to Vinpearl’ s policy. •Guests who planned to book a stay at Vinpearl including Vietnamese and foreigners arriving from overseas need to Provide health certificates proving they are free of Covid-19 virus, issued by health authorities of Vietnam or originating countries within 2 days prior to departure date, or medical certificates of completion of 14-day quarantine period in Vietnam issued by Vietnam authorities. Guests who can not provide the documents as mention above, will be required to sign an agreement to commit to the quarantine period of 14 days at Vinpearl. According to the regulations of the Ministry of Health and Government of Vietnam, before commencing the period of stay previously booked. All costs associated with the quarantine period are paid for by guests. Vinpearl have the right to refuse guests who do not sign the quarantine agreement and will issue the refund where applicable. •Following the order of the Government of Vietnam to temporarily close entertainment zones from March 24, 2020, VinWonders Nam Hoi An will stop receiving visitors until further notice; VinWonders Nha Trang, Phu Quoc & Safari Phu Quoc will stop receiving outside visitors and only receive guests staying at Vinpearl hotels who wish to visit the parks during their stay. •During this period, Vinpearl have the right to provide guests’ information to coordinate with the authorities to prevent and control the coronavirus pandemic (Covid-19). Vinpearl are committed to taking strict measures to ensure the health and safety of our guests as well as the community. We highly appreciate your understanding and support. Together, we will overcome this challenging period and resume normal operations very soon. *) Extra person charges will be paid upon check in at the property from now to 30/11/2020: _ Adult (from 12 years old) with extra bed for Bed and Breakfast Package: 1,500,000 VND per person. _ Child (from 4 to 11 years old) with extra bed for Bed and Breakfast Package: 690,000 VND per person. _ Child (from 4 to 11 years old) no extra bed for Bed and Breakfast Package: 450,000 VND per person. _ _ Child from 3 years old or under sharing bed is free of charge. *) Extra person charges will be paid upon check in at the property from now to 30/11/2020: _ Adult (from 12 years old) with extra bed for Bed and 03 meals included : 2,580,000 VND per person. _ Child (from 4 to 11 years old) with extra bed and 03 meals included: 1,260,000 VND per person. _ Child (from 4 to 11 years old) no extra bed and 03 meals included: 1,020,000 VND per person. _ _ Child from 3 years old or under sharing bed is free of charge. *) Extra person charges will be paid upon check in at the property from now to 01/12/2020 till 30/11/2021 _ Adult (from 12 years old) with extra bed for Bed and Breakfast Package: 1,540,000 VND per person. _ Child (from 4 to 11 years old) with extra bed for Bed and Breakfast Package: 710,000 VND per person. _ Child (from 4 to 11 years old) no extra bed for Bed and Breakfast Package: 460,000 VND per person. _ Child from 3 years old or under sharing bed is free of charge. *) Extra person charges will be paid upon check in at the property from 01/12/2020 to 30/11/2021 _ Adult (from 12 years old) with extra bed for Bed and 03 meals included : 2,640,000 VND per person. _ Child (from 4 to 11 years old) with extra bed and 03 meals included: 1,300,000 VND per person. _ Child (from 4 to 11 years old) no extra bed and 03 meals included: 1,050,000 VND per person. _ Child from 3 years old or under sharing bed is free of charge.
Children from 0- 3 years old are allowed to stay for free if sharing room with parents. Additional charges will apply for children from 4 years old. Guests from 11 years old are considered as adults.
Surcharge 3rd person from 1/12/23-31/03/25 will be collected by hotel at the front desk.
+ Adult: _ BB (Breakfast): 2,230,000 VND _ FB (Fullboard: 2,230,000 VND
+ Child 4-12 years old with extra bed: _ BB: 700,000 VND _ FB: 1,130,000 VND
+ Child 4-12 years old without extra bed: _ BB: 450,000 VND _ FB: 880,000 VND
+ Child under 4 years old is complimentary
In details: -Hotel room (Deluxe, Executive…) maximum occupancy up to 4pax (02 adults + 02 child or 03 adults + 01 child). Base rate is applied for 2 adults only, any children from 4 years old will have an additional charge. Children from 11 years old are considered as adults. -Connecting room: maximum OCC up to 8pax (04 adults + 04 child). Base rate is applied for 4 adults only, any children from 4 years old will incur an additional charge. Children from 11 years old are considered as adults. · There will be a compulsory fee applied for Christmas and New year Gala Dinner. Which does not include room rate. · Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in. For children, birth certificates are required. If birth certificates are not provided, guests under 140 centimeters will be considered children aged 4 – 12 years old. · When using Vinpearl’s services, guests consent to the property’s use of the photographs taken for statistics. These photographs will not be disclosed to third parties outside Vingroup. · Guests are required to check the room’s furniture upon check-in and check-out. · When booking more than 5 rooms, different policies and additional supplements may apply.
RESORT REGULATIONS To contribute to a civilized resort environment, please comply with the following regulations: Outside food/drinks are not allowed. Please inform front desk if brought, fee applies VND 1,175,000/time. Hotel will not be responsible for related safety. Do not bring fruits with a strong smell (such as durians, jackfruit, fish sauce, etc) into the hotel room
SPECIAL OFFER from Vinpearl Resort & Spa Long: -Complimentary laundry credit voucher VND 100.000 and priority express laundry for guests staying from 2 nights (applicable to laundry bill from 350,000 VND) -Complimentary voucher credit VND 200.000 applicable for bill from 1,000,000 VND at outlet ALC F&B: Akoya & Pavilion Restaurant (Not applicable for In Room Dining and Buffet restaurants) -Complimentary Spa voucher credit VND 500.000 for bill from 2,000,000 VND at Vincharm Spa (Applicable to bookings made in advance between 10:00 - 16:00 pm) -FREE upgrade to Deluxe Ocean room based on the room availability upon check-in date (Only applies to bookings on WEEKDAY- from Sun to Thursday)
Surcharge Gala Dinner on 31/12 will be collected by hotel at the front desk.
+ Adult: _ BB (Breakfast): 5,460,000 VND _ FB (Fullboard: 6,010,000 VND
+ Child 4-12 years old: _ BB: 2,700,000 VND _ FB: 2,980,000 VND
+ Child under 4 years old: _ BB: 2,440,000 VND _ FB: 2,720,000 VND
+ Child under 4 years old sharing bed is complimentary

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