Airline Reschedule Protection

Buying a new flight ticket to replace a canceled flight can be costly as the new ticket tends to be much more expensive than the older one.

That’s why with Airline Reschedule Protection, you don’t need to worry about that anymore. If the airline cancels or reschedules your flight for more than 4 hours, you will get reimbursed for any additional costs you incur when purchasing a new ticket up to 50% of the price of your canceled ticket.

All you have to do is refund your flight, book a new ticket, and send the insurance provider proof of your rebooking loss. Then, the insurance provider will reimburse you for your rebooking loss. Don’t worry, you don’t have to wait until you get your refund for the reimbursement to be processed.

• You have to make your claim at the latest 7 days after the date of announcement that your flight has been canceled or rescheduled.
• You don’t have to wait until your refund is returned to make a claim. 
• If the documents required for claim are complete, your claim will be processed within 7 days and the claim payment will be sent to you at the latest 14 days after approval. If the documents are not complete, Qoala will reach out to you before the claim is processed.

1. Airline Reschedule Protection is eligible for Indonesian citizens or foreigners residing in Indonesia who are in permanent or temporary residence and hold a valid identification document, such as KITAS, KITAP, a long-term visa, and any other documents.
2. Airline Reschedule Protection is valid for flights for travels within Indonesia, and travels from Indonesia to International countries that are not currently sanctioned by the UN.
3. Airline Reschedule Protection is only applicable for flights that are canceled by the airline or rescheduled by the airline for more than 4 hours. It is not applicable for other reasons, such as self-cancellation or sickness.
4. Airline Reschedule Protection is not applicable for flights that are rescheduled less than 4 hours from the departure time.
5. Airline Reschedule Protection only covers losses regarding flight tickets, not flight facilities (e.g. baggage), or any other purchases (e.g. hotel or airport transfer).
6. Losses are calculated from the estimated refund amount of your refund and the new ticket price. 
7. When booking a new flight, the new flight must have the same passenger name and the same departure and/or arrival city/province of the original flight that was canceled or rescheduled. If not, the claim will not be approved.
8. Travelers who get their flight rescheduled by the airline, and choose not to cancel or reschedule their flight again, cannot submit a claim for Airline Reschedule Protection.
9. Airline Reschedule Protection cannot be refunded.
10. Airline Reschedule Protection must be claimed to the insurance provider at the latest 7 days after the date of announcement that your flight has been canceled or rescheduled. If not, the claim will not be processed.
11. Read the full Terms & Conditions here.