The hotel is fine but a bit dated. The bathrooms especially felt very old and the water from taps smelled bad. The service was good, although the constant demands for tips and the resort fee were a bit much.

Clean room

There was neither of those things at this hotel,and the staff was clueless,the only thing nice about it was the tiki bar, everything thing closed up at 9 the gift shop, the restaurant,the outside bar ,the tiki bar it wasn't very good

Excelente servicio y ubicación

Clean room good breakfast

Good

We were able to stay in a corner room and it was beautiful! The stay was great and the staff was wonderful during our conference!

El hotel tiene buen precio en estadia. Sin embargo en la pagina de Expidia indica que el precio del desayuno son $25.00 dolares. Fui a desayunar y por dos personas cobraron $65.00 en vez de $50.00 y en el recibo no desglosan por persona cuanto facturaron. Lo suman todo junto para hacerte una bola de humo y facturar mas de la cuenta. No les recomiendo desayunar en el restaurante del hotel. Frente al hotel hay un subway caminando.

The property was nice. It gives true vacation vibes with the amenities offered. Our issues were with the villa we placed in and the shuttle. The room was outdated and could have been more cleaned. It smelled of slight smoke smell, but it was enough to move rooms. Our TV channels did work, but it was corrected one the last day of our stay. The shuttle only runs two times a day. We booked the shuttle from the park for 5pm, it never came. We took a Lyft back and was able to get reimbursed. The staff was very friendly and helpful and understood our concerns and did whatever they could to make us happy. I would stay again, but I will stay in the tower instead of the villa's. We did not select a villa when booking, it was given to us at check-in. The villa's are just rooms outside of the tower, nothing special. It kind of gives motel vibes but better.

I’m very disappointed and was mislead by the unnecessary fees that was charged Tony card. This hotel is NOT a resort and is run down and outdated

Best hotel. Close to everything. Best breakfast buffet!!

Very well situated gym. Standing water between parked car and elevator all four days of our stay. No luggage stand in the room for our suitcases. No shower cap, qtips, tiny trash can in bathroom and not in main room. No pad or pen to use. The one tiny soap we were given for the sink was thrown away by housekeeping when they removed the washcloth and it was not replaced during our stay. Clean bedding and adequate towels. Parking charge not listed on website when reservation was made.

The Breakfast Was Great There were great servers and great house keeping and the room was amazing

The place was dated like 2000s dated the bathroom was terrible. The toilet kept running water the room smelled the refrigerator smelled they need to clean that place. They also need to make consumers aware of the $38 fee for parking in addition to the resort fee that you must pay daily. That’s ridiculous. Do better.

Better shower area in bathroom

Completely unlike any other Double Tree I’ve ever stayed in. Very unsafe as there was no parking close to the room so I had to park in an area that was very sketchy. Do not stay here if you value your safety.

The cleaning lady was so rude. She came at 9 am and we told her we were not ready to check out and she gave the biggest attitude and rolled her eyes. Room was musty and the shower wouldn’t drain. Disgusting. Would never stay again.

Everything is great

changed the reservation last minute, they charge parking but don’t have enough parking spots

Good