Staff was awful did not help at all. Room was horrible outlets didnt work. Water pressure wanst good. Our room was not on time and lied on expedia website. On top of that they charged me 50.00 for patking which does not say they tell u when u check in so i was not happy i was upset. As well as no.cart to move luggaes. Was so supset. Outside neighbor hotel was horrible . Parking lot was scary. Pool was not clean slippery people falling uneven pavement

We did not feel welcomed when we arrived. We walked in the door and were not even acknowledged let alone welcomed by the front desk staff. They were helping a couple of other guests check in, but then continued to ignore us while they both worked on their co.puters for several minutes before finally saying a word to us. Breakfast was also a little disappointing as they did not keep it stocked well enough to last through the breakfast service.

Overall the hotel it’s nice. Just the room it’s small

We could hear the noise from the busy freeway

It was hard to get good service! The front desk was not a happy place!

The room was ok…we needed a place to sleep for the night and if that’s all you need this is right for you. I paid for what I thought had a decent rating but was disappointed in what we got. The shower was so gross we had to actually wear slides in the shower. The shower walls were filthy and the drain had so much gunk and slime. The bathroom floor had dirt in it from last person. The lock for the door was crusty and gross. The pool and sitting area are really pretty though.

This place is clean and very convenient for the price, friendly staff and a decent breakfast would stay here again.

After our first night stay, we woke up to find bed bugs on the bed and bites on our bodies. We were completely horrified and disgusted. I called the front desk to speak to the manager. She was not in. The front desk clerk worked on getting us a new room. The room wasn’t available right of way. We asked for the main manager Elizabeth to call me. Left several voice messages, text messages and messages with the front desk. She never contacted us. We were moved to a new room later that day. We were told that our original room had been sprayed down. The next day, Cristina (one of the other managers) provided us with quarters and detergent to do our laundry. She was kind, helpful and apologetic for what had occurred. However, the property manager Elizabeth never contacted us. We prepaid for the room and are still waiting to get reimbursed. We will never stay at this property or recommend it to anyone.

Everything was great except why we have to pay for parking.

Really accommodative. Plenty of towels, fresh cucumber water, jacuzzi

Muy tranquilo el hotel, cómoda las camas y limpio, buena ubicación para llegar a fashion Valley, el desayuno nada espectacular, pero cumplidor.

Good value and excellent location

Very nice and clean property. Very close to major highways, the beach, and attractions. I would stay again in the future.

Great staff, easy check in

Hotel was located in a convenient location to shops and businesses. Breakfast was decent and room was clean. I think the only negative for me is that the parking fees per night comes out to about the same cost of the room (which is ridiculous).

La habitación tenía colchones arriba sobre pared ; nos dieron otra con los muebles más viejos rallados despostillados , baño sin abanico de ventilación , fundas manchadas de máscara …. Área de desayuno súper súper sucia ; entiendo la gente riega las cosas pero no limpian en ningún momento …

It was a pleasant stay. Clean room. Breakfast was great. One thing I would say would be the lobby where we check-in… we sat at the tables waiting for the check-in and the tables were dirty. About 3-4 tables so we just stood off to the side.

Will be returning in the future

The stay was great continental breakfast was great just didn't like the fact that I didn't know that I had to pay nightly for parking after already booking the hotel stay.

It was a cozy and atmospheric hotel.