It’s always lovely to stay at The Warbrook. On this occasion however there was a wee problem with the heating over the Saturday & into Sunday. This wasn’t immediately apparent as it was so very cold outside. On returning to the hotel during the Saturday evening it was our intention to relax in the bar area. This wasn’t possible because it was so cold. We went to our room and got into bed instead.
On Sunday morning having had a cold night the hot buffet breakfast offerings, although beautifully cooked were cold despite the warming unit being on. The restaurant area was also cold.
It wasn’t so much that there was a problem with the heating, these things happen, it was that nobody said anything. Customer’s expectations aligned? Sadly not.
The Warbrook House Hotel is a lovely place to stay. We’ve been there before and we’re already booked in for our next visit. If they are experiencing any issues on our next visit we can only hope they’re open about it as then and only then can we, as the guests, work out what we can do to make our stay as pleasurable as possible.