Penilaian & Ulasan Keseluruhan Clarion Pointe Hopkinsville near The Bruce Convention Center

Great upcoming changes with new management

Pictures of this property were deceiving

I was charged for a room that I didn't even stay in and now they're refusing to give me a refund. The pool was shut down by the health dept. The place is falling apart. My room was DISGUSTING. My shampoo, condition and body wash were OPEN AND USED. Splatters of God knows what on the headboard. Couldn't hang any of the clothes on the rack because it was broken and shoved into a hole in the wall. Mold of some sort on the baseboard. The bathroom ceiling is practically falling in. I do not recommend this place to anyone.

Despite giving a low rating for this hotel, I have to talk about some of the good things. Oliver, at the front desk, was great. The beds and pillows were very comfy and made for a goodnights sleep. The room wasn’t dirty. The reason I rated this low is because there was no mention online of it being in the process of renovation. There was supposed to be breakfast, but when we got there a little after eight, there was no juice in the machine – in fact it didn’t even look like it was working, fruit was very minimal, in the refrigerator that would normally have milk, butter, yogurt type items nothing but freezer packs. I think they might’ve had waffles, but I couldn’t tell. The pool was closed and the fitness room was closed. You could tell they were renovating, but it would’ve been nice to know that ahead of time. Possibly that is why the price was good. We could not get our TV to work and Oliver came to try to get it. He did offer us to change rooms but after getting everything in and settled, we decided not to do that. I think once this hotel is done, it will be better. I don’t think I would stay there again until it was.

Nice helpful folks.

Great owners trying to turn an old Holiday Inn (now Clarion) around. They were super sweet. Basic rooms that were clean and quiet. No issues at all. Would stay there again if I ever needed a bed in that area.

Way overpriced for inade inadequate

Pool is disgusting no breakfast, just overall very bad experience

If you just need a cheaper, clean place to sleep and shower, then i highly recommend this place. If your the judger type person that every little thing is going to bother you then you need a more updated hotel. The place needs some major updates but its clean and cheaper.

Room was moldy Breakfast was almost nonexistent

We liked our room, nice and clean. TY

Very nice and accommodating staff - many however do not understand English well so it was a challenge to get housekeeping to understand me. The hotel is being renovated so I expected some debris. My room was large and comfortable.

Their site says bar/restaurant..there wasnt one in operation. Trash sat by trash cans for days no one cleaned. Breakfast was so gross, stale bagels, old milk, old cereal, cold coffee, no juice. Microwave looks like a murder scene. Outside had trash everywhere. This used to be the Holiday Inn and was so nice. Now just horrible. There was a string smell of spices like cooking curry. The soaps, shampoos, etc had been used by previous guests were half full. Will not stay again. Clarion you can do better.

Good service

It is filthy, I wouldn’t recommend. It has gone downhill lately.

Room was fine. Rest of the property was a dump. Towels tossed on chairs in the lobby. Breakfast was pathetic. Only one elevator workin g and it was on its last legs. Everything is a state of disrepair.

I like it

Nonsense at the front desk. They are not sure what rioms they have rented out so they might walk in on you. Some roos with no lights...doors left open. Bar closed. No food. No beer. Keys not working. Kids running around at night yelling. Terrible waste of your money

My room door didn’t lock. Key card didn’t work. Only thing that worked was the slide lock. Noisy. Do not recommend

Staff was friendly, but once we were in our room we noticed cochroach's.