Only ONE staffer on to check guests in, guests piled up, no one to help resolve computer issues while another checked guests in.

Could not check in because system was down. Staff had no idea when it would be back up. After traveling 5 hours we had to find another hotel which was 30 minutes away.

My wife and I both woke up with miserable back aches. Not sure why, but it was a tough day b/c of that.

The staff is super friendly!!

Staff was nice, but very run down area and building looked run down and outdated. Room was clean and amenities were adequate

It was a great experience

Rooms were very clean staff was very polite and answered any questions that we had about where stuff was and some places if you DoorDash will deliver right to your room

The pool was a little small but we were the only ones there. The breakfast provided was great. Check in was very slow. The room was a decent one. Large fridge and microwave. Otherwise average but clean. Rate was high for what it was, but it was also graduation weekend. Would stay again at a lower rate.

I had to cancel my reservation a week before the trip. No one answered the phone and they still assume I was there. They will not respond to a message from Expedia. Would never recommend this hotel to anyone!!

Old and dated.

Everything was very good. Clean room, friendly staff. Breakfast left a lot to be desired!

The pool

Hey, beautiful experience

Great stay, rooms are very clean and comfortable, very friendly staff, Tracy is very attentive and welcomed us with fresh coffee when we arrived!

Was a great hotel stay to come see my people at Alfred State College

Nice spot, convenient restaurants, and amenities

Nothing

Easy to get to and close to our destination.

The check in process was slow in the evening. Person was fine just seemed overwhelmed. Additional morning/check out staff helpful. Room was large and as described. A definite plus and was clean. Refrigerator was larger than most and microwave was also a nice size. Bathroom products good quality. The hotel area is not one I would stay in again. Our room faced someone’s back yard. Parking was limited. We arrived at night and didn’t see until am. Didn’t get to have breakfast other guests were hovering and stacking food and we had a time limit. This was part of college visit and we have been staying at different hotels and types. This best western was nice and if in a different area would recommend more.

Clean, comfortable at a great price