Excellent every time!

Rooms are very nice and the staff are always amazing.

Very convenient location

Clean Room, Nice, polite and knowledgeable staff.

Excellent interaction from check in to check out, gorgeous hotel and fantastic location. Food was wonderful!

It was overall good. The bathroom was small and did not have a dedicated fan, but the room fan worked for that purpose.

The room was so clean.. .friendly staff and very helpful....hot tub was amazing and so close in the downtown core to everything within walking distance!

Clean room and had the amenities we needed to enjoy our stay. The staff were very friendly and polite.

Staff were friendly and attentive. Room was clean and beds were comfortable. The hot tub is very small but was a nice comfort after spending the day outside. Great location to all the Winterlude activities!

All of the above. Was a great stay.

Great staff and amenities, although beds were not made

Everything was great, beds comfy. Fabulous location. Breakfast in restaurant overpriced and not good.

i have stayed here multiple times as it is one of my favourite hotels to stay at when visiting ottawa. this time around we got a queen room which was the same price as the executive suite i had gotten last year. i felt out of all the rooms i stayed at this one was the smallest. you could also hear everything in the hallways, people slamming doors, there was no quiet. the room was very small, the toilets were very loud, the elevators are not well maintained. the valet seemed like chaos and was not as smooth as previous visits. overall it is a place to sleep when visiting, but i have noticed the decline with the hotel overall through the years.

Despite some renovations happening in lobby area, the rooms were super clean and comfortable and the staff were great. Gym/tub/pool were all clean, and very quiet for our trip! Proximity to parliament, mint, and many options for local eats was also convenient.

It looks like the room wasn’t ready. The bed was moved forward all the way there was electrical wires on the bed and on the ground the phone was not working when I went to use it for the valley the restaurant I had lumps in my coffee and the young man who serve us was totally lost and confused.

Clean and comfortable and the staff was very helpful

The room was okay, very cold. The thermostat did nothing. The view was of a cement wall and an AC unit. Room 201. The room was clean and the bed was comfy.

Friendly staff. Clean room. All good.

Wonderful stay. Very friendly staff, amazing service. Room was spacious and really clean. Love the valet in and out option. Drinks and food were great at the restaurant. Will return and recommend to others!

The hotel check in was great and the rooms spacious and clean. The heat in our room was not working well so it was a little chilly!