Great hotel for convenience & overall amenities. Spacious room with everything we need.

The remote for the TV didnt work so I spoke to reception who said they would sort it. I waited 2hrs then went to bed. I mentioned it when I checked and and all the receptionist said was "Oh, thats a shame". Pretty disappointed.

There was no hot water which sounds like a common problem there

We were only there one night but found staff and room just lovely, the young girl in the bar was such a friendly and helpful person - it was all great!!

Great and helpful staff

it was ok

I was quite disappointed I could not have a snack or drink from the room. Apparently the mini bar idea was cancelled over Covid. This should be reinstated as I know it is a welcome treat and convenience for being in your room especially when you do not have transport and the weather is terrible.

Clean, spacious room, everything I needed for a one night stay

Tv and phone don’t work properly and staff did nothing about it. There’s a fan in the bathroom that can’t be turned off. Very annoying

Good rooms very tired need a revamp

Normally stay here and have excellent stay but after trying to shower that night no hot water, AC that only trickled out heat on full! and no spare blanket so doubled over duvet to warm. Lovely clean rest of facilities and staff very friendly. Will give another chance as hope only one off.

Great stay for a weekend getaway. Rooms were nice and clean and service from reception was amazing. I love how there’s a locked carpark just feels a little bit more safer. Super close to all shops bars and cafes

Excellent central hotel. Walking distance to central Palmerston North. Easy check in, very pleasant room, good restaurant and bar. Well worth staying there.

No teeth brush and water for the room

Perfect location and an excellent room. Parking facility was easily accessible.

Very clean and tidy

Convenient location to amenities and food

Undergoing renovations. Gym opens at 7am which is not ideal when you are travelling on business. Otherwise fine.

I like its cleanliness. I am not used to the shower head being fixed.

Good location as close to CBD. Recently renovated room with large viewing window. Great view of Palmerston North. Heat pump also installed. Instructions needed for heat pump operation. Friendly and helpful staff. Shower mat needed as floor very slippery.