Thank you.

It was over $600 for a hotel room for the night and it was not properly clean. There ws hair in the shower and in the folded clean towels and Qtips/ cotton swabs left under the coffee maker. There was mildew and mold around the entire perimeter of the shower ceilings. Hotel was informed they refunded parking and comped 2 coffees as compensation for an unclean room that we couldn't shower in or make coffee in for $610 a night. Working in hospitality myself im disappointed their policies dont include cleaning the room or even offering to once notified. And or offering a hotel breakfast while our room was cleaned. I worked for a 3 star vancouver hotel chain head office and our policy was to clean the room and comp breakfast while its cleaned and offer late check out, return 50% of the reservation costs or comp the entire reservation depending on severity of cleanliness issue. This hotel is a higher star rating and double the price per room. I certainly expected more for the exceedly high price tag. Staff was kind and friendly and empathetic my problem is with poor customer satisfaction hotel policy from such a massive conglomerate high end hotel chain that can definitely afford it.

excellent stay friendly staff , safe and clean

Very difficult to get in/out of hotel with luggage- no ramp so had to carry luggage up/down steps

Nice place to stay, highly recommended

No noise -- good.

Great location, great hotel restaurant and great hotel amenities

The option for shopping and dining were very convenient

Ideally central located Hotel with easy walking to many of the cities atteractions. Staff very helpful. Hotel and room clean although found it strange the usual robes and slippers missing from room. Coffee and tea facility present although no kettle in room as most Hotels just a basic machine. Bath and shower with good quality soaps provided usual safe in room and large comfottable bed.

J'ai beaucoup aimé l'endroit où est situé l'hôtel tout etait parfait pour moi je pouvais marcher a pieds sur une grande distance et tout etait à proximité, surtout le port de Vancouver quelle merveille je vous dis un gros merci d'avoir choisi cet endroit magnifique

Lose to all amenities

Proximity

It is a pet peeve of mine when hotels have a big bathtub and a tiny shower stall. What a colossal waste of space. Especially when the shower head is set less than 6' from the ground. Additionally the shower stall has a top brace for the door that is about 5'10" so as you step out you whack the top of your head on it. If you are a tall person you will hate the bathrooms at this hotel as I did. Whoever designed this bathroom should be convicted of negligence.

We stayed here before a cruise. The location was perfect! Service was good and dining options and shopping area area were fantastic.

Clean, lots of amenities. Dining on site. Lots of downtown options for shopping, dining, transportation. Close to Cruise Terminal

Perfect location, lovely room. Looking forward to returning!

Stayed one night before our cruise. Beautiful hotel & walking distance to water front & Los of restaurants.

Staff was friendly. Good location.

This is a great hotel with a nice restaurant next to it, what makes it so great is the staff and the extra mile they go to help!!

Very convenient location as a first time tourist. Most of the staff were very helpful and accommodating . Thank you to Anastasia for her helping us with specific issues we encountered and answering questions of concern.