Extremely disappointing - rock hard bed that gave me sore shoulders and hips. Pillows were even worse, no support at all, feathers poking out of metal zippered pillow cases. In room Furnace so loud it was vibrating the floor and bed. Delta should be ashamed of this Hotel in Kamloops. Each staff member I interacted with was excellent, but a comfy bed with supportive pillows is what this traveller wanted.