Personalen trevlig och hjälpsam, frukosten medelmåttig, luftkonditioneringen väsnades oacceptabelt mycket - störde nattsömnen, ingen separat duschplats - endast badkar, fantastiskt läge

Fantastische ligging, super gastgericht personeel en alles uitermate comfortabel. Zeker om terug te komen.

The staff at the front desk providing top quality service with a smile. Answering all our queries helping us to find and reserve restaurants and accommodating all requests. Excellent breakfast included in fee.

Hotel che si conferma nel tempo di alto livello con un personale disponibile al di là della cortesia e gentilezza che si pretende a questi standard.Camera e bagno rispondono alle attese e sono curati più volte al giorno. Unica pecca la colazione, con un offerta, in spazi angusti, che risponde essenzialmente ai desideri e abitudini della clientela estera e americana e una caffetteria che fa torto alla elevata tradizione italiana. Al contrario il servizio bar e piccola ristorazione è eccellente per qualità e disponibilità.

We had a wonderful stay at Hotel De La Ville in Florence. The property and the staff were amazing from the time we stepped into the lobby. The location is perfect and allowed us to come back for a rest from the many things to do in Florence when needed. It is also within walking distance of the train station. The breakfast is also amazing, it dues however get busy around 7:30am. Our room was perfect for a family of 3, 2 adults and a teenager. Would highly recommend.

Très belle suite junior, spacieuse, draps et serviettes de toilettes changées tous les jours. Excellent rapport qualité -prix.

Great breakfast buffet. Friendly staff. Large room. Great location. Walking distance to the train station and bus station.

Lovely hotel in the heart of the city but away from the noise. Most key sites about 5/10 mins walk and close to the main station.

The hotel was beautiful, the staff was very friendly and the location was excellent! The breakfast was served with a lot of local fresh fruits and pastries. Every time we left the room, it was freshened up. I’d recommend this hotel to anyone staying in Florence.

Clean room, nice staff, air conditioning could have been cooler but otherwise good

朝食もおいしく　スタッフも親切でした

Breakfast was lovely, lots of choice and great service

This hotel exceeded my every expectation. Starting with the location, it sits on the most prestigious avenue among the best luxury stores in the word and then walk around the corner to the Duomo. Wonderful and friendly staff. Delicious and elegant breakfast buffet with linens and silverware. Beautifully appointed spaces throughout. Spotless beautifully appointed room with fine linens and beds turned down at night. Can not praise them enough for an A+ experience. Thank you !

Eu amei! Fiquei 8 dias hospedada. Equipe cordial, quarto limpo, café da manhã delicioso. Localização perfeita. Enfim, volto em breve pra Firenze e voltarei ao hotel com certeza! Obrigada

Receive a nice room upgrade. Breakfast very good with excellent service.

Internet was fine and breakfast was good

We were so happy to find this hotel, the staff was amazing. The hotel so beautiful. They had a free Buffett every morning. Also free buffet in the late afternoon. The location is perfect to get everywhere you want to go. If you are not sure where to stay then stay here you will love it.

We had a double story room. It was basically two large rooms, each with full amenity and bathroom and TV, connecting by an inside staircase. Very comfortable for families with older children. The only problem was that the rooms windows are covered and don't open. The hotel is in an excellent location, a nice up-class area just close to all important sites.

Great hotel in the perfect location offering a wonderful breakfast. Beautiful room with large bathroom. Professional, friendly, helpful staff add to making this hotel a perfect base for a Florence vacation

Las instalaciones eran correctas, pero el aparcamiento con Valet fue lamentable, devolvieron el coche con un golpe pequeño en la parte trasera y el retrovisor roto, lo note al dia siguiente y se desentendieron completamente, alegando que tenía que haberlo revisado todo al recogerlo. Ese tipo de servicio lo puedes esperar de un rent a car low cost y ya te avisan de que revises bien al coger y dejar el coche. En un hotel de 5 estrellas no esperaba eso, ni me avisaron al dejarlo ni al recogerlo. Si queréis usar el servicio de parking, grabar bien el estado del coche y revisarlo bien al cogerlo, como harías en cualquier hotel barato al que tuvieseis que ir