Penilaian & Ulasan Keseluruhan DoubleTree by Hilton Chicago - Arlington Heights

If you’re thinking about staying at the DoubleTree — don’t. I prepaid for my room through Hotels.com, thinking everything was squared away. When I checked in, they suddenly slapped me with a $200 incidental charge. When I questioned it, the front desk employee casually said, “Oh yeah, it’s actually only $50,” and then charged me an additional $50 — on top of the $200. Now I’ve got a $200 charge still pending on my bank account, no correction, no explanation, and no accountability. I asked three different employees about their incidental policy and got three different answers. No one knew what the actual charge was supposed to be — complete chaos. To top it off, when I checked out at 3:00 AM and asked for a printed receipt, I was told they “couldn’t provide one because I booked through Hotels.com.” That’s just a flat-out lie — and an excuse to avoid giving any transparency. Apparently the new policy is if you book thru a 3rd party they are not able to print your itemized receipt, FYI I tried contacting the hotel manager took 3 days to respond and then tells me he doesn’t see the charge anywhere even though it’s still on my account! This place operates like a scam. Shady billing practices, conflicting information, and zero customer service. Travelers beware: if you don’t want to fight mystery charges and get ghosted by hotel staff, stay somewhere else. I’ll never book here again — and you shouldn’t either. I’m out $200 don’t let it happen to you, stay somewhere else!

Staff was very incompetent and rude. Room was dirty with bugs and spider webs.

Very Good Service

Room Was very warm and humid. The carpet was wet throughout the room as if they were just shampooed. Room smelled musty.

Clean

Great location

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A very nice hotel with beautiful amenities, a fantastic pool and gym, and a stylish restaurant and bar area. The property feels upscale and well-maintained, offering a comfortable and relaxing stay. However, the airport shuttle service was a major disappointment. It was unavailable both for our arrival and the following morning due to a large group reservation. The shuttle was a key reason we chose this hotel, despite its distance from the airport, so this was frustrating. Additionally, I had prepaid for breakfast through Expedia, but the restaurant staff couldn’t verify it and directed us to the front desk. Unfortunately, no one was available there to assist. Overall, this is a wonderful hotel with a lot to offer, but I wish the shuttle service were more reliably accessible to all guests, and that communication between the restaurant and front desk staff were more efficient.

Overall good customer service but management discriminates against customers using expedia and hotels.com

This was probably the best hotel I ever stayed at and I wished I could’ve stayed here longer because of its walkable distance to the bus and Mitsuwa. They have nice facilities and got me everything I needed and more. The room was definitely clean and has every amenity I needed besides a fridge and microwave.

Good Breakfast is good Very close to Mitsuwa japanese supermarket

Polite staff, nice location, clean rooms.

Great place, but the Expedia listing stated shuttle service from the airport, but no details. It ends at 10 pm, and with the significant issues at ORD due to the tram being closed, transportation added significant unknown costs to the trip.

Check in was great but there was never anyone around, or even at the desk. The Pool should be reported to the BOH, the filter was never on, the amount of hair and dirt was discusting. The carpet in the bedroom made my socks black. When you did speak to the FD (after 3) she had no knowledge of anything around or even the restaurant in the hotel. Just shrugged and said I don't know anything about that. She was dismissive and rude, even when asking if there is a local pizza place. Hours of the restaurant. Everytime I asked something she insisted on looking up my reservation and then made a face (I booked on Hotels.com; felt she treated me like a second hand citizen because of this and told me I wasn't entitled to the 2 free waters in the room that clearly say free on them because I didn't book direct and she'd have to charge me....insane...the hotel is not forced to use the site they choose to. I asked for an MOD 2x and was told there wasn't one. Waited at the desk 15 minutes for a clerk to arrive to be told "I don't know anything about the pool".

I rented this hotel for yhe pool and it was dirty,merky water

Room was frigid, when we turned down the A/C the it made an awful noise all night

Much better than the location in Schaumburg. Amenities worked and dog friendly thank God. Will stay again next year.

Do not expect

The bar/restaurant the birch grill or whatever. Is absolutely terrible. Just Terrible. The hotel itself was Fantastic. But that bar is useless and expensive. The cheeseburger was terrible. Came just burger n cheese melted in the microwave on a bun mc Donald’s does better for less. 26$ I’ll never have back before a tip. Just terrible

Thank you! Pleasant stay!