We arrived at the property before the posted check-in time. We had traveled since 4 am with a child who has special needs and thought it would help him to rest a little before dinner. I asked the guy at check in if we could check in early. He said if I signed up for their rewards program, I could check in early, otherwise he would not let us. I pointed out my son with special needs standing behind me and he said sorry, he couldn't help us.
In all my years of travel, I have never had a similar experience. I will never return.