Dear Marriott Marquis San Diego Marina Team,
I hope this message finds you well.
I recently stayed at your property with my family, and while our overall experience was positive, I wanted to share a concern regarding an unfortunate incident that occurred on the last day of our stay.
On that day, we had been out exploring San Diego and returned to our room (Room 1266) around 6:00 PM. My wife headed back to the room to freshen up, but on her way there, she noticed a strong, unpleasant odor in the hallway. Upon entering the room, she discovered that the bathtub drain had experienced a backflow due to what appeared to be a clogged sewer line. The smell and condition were extremely unpleasant and unhygienic. I’ve attached pictures for your reference.
I immediately went downstairs to the front desk to report the issue. While your staff was helpful in relocating us to Room 2130, the situation caused a significant disruption to our evening. It took some time to arrange the room change, and in the meantime, my family had to wait in the lobby. This was not the kind of experience we had hoped to end our trip with—especially not in a hotel of Marriott’s standard.
Given the inconvenience and discomfort caused, I would like to kindly ask if we might be eligible for any form of compensation, refund, or discounted rate. I truly hope management will take this situation into consideration when reviewing our request.
Thank you for your time and understanding. I look forward to hearing from