Well, for starters, there was a planned power outage that we were not told about when we booked so we had to get moved to the Delta. It took us three hours to get a key for our room. Then when we went up to the room, someone was already occupying it and they were not happy so the whole experience sucked.

carpet had a spot stain, door safety latch was broken...now for all the great stuff! breakfast, tv, room amenities, Arcade room, and snack store were so so amazing! were coming back and scheduling a birthday party!

The room was not ready when we arrived and the pool was broken so no pool or hot tub. They did offer us a pass to the YMCA pool and we took advantage of that but we had to drive. The Arcades were wonderful but quiet a few not working and there was a Bday party going on so very busy. The Theater was no longer accessible. Not what we had planned. Disappointing to say the least. Don't think I will be back.

Friendly staff

The hotel pool and hottub was not Ava

Great staff, very friendly. My new favorite place to stay in kamloops. Great restaurants very close.

The room was clean and comfortable, and the staff were super friendly and helpful!

Rooms are good, staff is superb. Helpful, friendly, and plain nice people.

The room was very clean and well furnished. The cleaning staff and front desk made sure that your needs were taken care of.

Staff was friendly. Dog friendly was nice also.

Amazing service

Was great !

Room could have been cleaned better

I stayed here over Christmas and loved it so much I rebooked for New Year’s Eve. The staff were incredibly friendly and accommodating, which made the whole stay feel easy and comfortable. The rooms are decent and cozy, and some are currently being renovated, which is nice to see. Overall, a great experience and I’d happily stay again.

Very nice room, clean, and great for parking as well

perfect for the one night stay enroute to the Lake Louise

Room was clean. Quiet

The staff is excellent. This hotel is close and walkable to many stores and restaurants.

Clean. Nice rooms. Really helpful staff. Kids loved the arcade. Breakfast was good. Couldn’t ask for anything more.

Basic but clean and comfortable. Front desk service was fantastic.