8.6
Sangat Baik
Daripada 619 ulasan
Kebersihan

9.0

Keselesaan Bilik

8.6

Perkhidmatan dan Kemudahan

9.0

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Ulasan Pelancong Sheraton Richmond Airport Hotel

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Ulasan teratas
Thomas
icon-Rakan dan Keluarga
Rakan dan Keluarga
4.0
/10
Diulas 13 minggu yang lalu

Hotels.com verified review

I stayed there 4 nights. The heat never fully worked. I asked for assistance from several staff members. Your only bright spot is kenya. I'm on my way back home with a miserable cold. The solution is either shut the room down until the problem can be remedied, or fix it right away. Thank you.
Dr. Emily
icon-Perjalanan Perniagaan dengan Rakan
Perjalanan Perniagaan dengan Rakan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Nice property. Some of the staff at the front desk were a bit curt.
kimberly
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Beautiful place and great food!
Jasmine
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

Checked in. Was sent to the wrong room. Had to move all of my stuff and check into another room. After settling in and getting undressed to take a shower, the shower was broken. Had to get dressed and move yet another room. Very exhausting. Staff did not accommodate me for the inconvenience, staff barely cared. My second time staying at this hotel as I frequent the area for business however I think that was my last.
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Fuaau
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Outside of an already well-set, clean looking property, The courtesy of service, and the professionalism of the staff, accommodated by well-defined people skill needed in the front end speaks volume to what the property has to offer, and represents.
Ashley
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Very clean and the staff were extremely kind and accommodating.
brandon
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
2.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

This was possibly one of the worst experiences ever. I was in town for business. Booked 3 rooms for 6 nights (totaling $3,688.88). At arrival I had to place a card on hold for incidentals (which is perfectly normal and fine). However, when I checked my account. I noticed that they held $915 PER ROOM. After complaining to the manager. He promised to make the necessary adjustments and gave me breakfast vouchers. Well I've been home now for 4 days and that hold is still there! To only make matters worst, my trip was cut short by 2 days. They DID NOT reimburse me for those 6 nights (3 rooms x 2 nights). And now that I'm back home, I can't get a manager on the phone. FYI. I'm 47 years old and this is the very first review I've ever wrote. Other than that, $10 per night parking and $18 breakfast. But the place is clean. Which is definitely worth reporting.
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Tara
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

No issues with the hotel itself. During our visit, there appears to have been an event, so it was overrun with children that were noisy and playing in the halls.
Anthony
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

The cleanliness
Lawrenette
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

The shower temperature and pressure were amazing!! The restaurant was delicious.
Ralphann
icon-Perniagaan dan Rekreasi dengan Pasangan
Perniagaan dan Rekreasi dengan Pasangan
4.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

The hotel was very nice, clean and spacious! The only downside was having to change rooms because there was a boys soccer team staying in the hotel. I mentioned at check in not wanting to be in the midst of any children groups. I explained it’s customary for children and pets to be on the lower levels and couples or individuals traveling to be assigned upper levels and away from the noise. The staff responded as if they were incompetent and didn’t understand what I was trying to say. Needless to say we feel victim to excessive noise and door banging pranks. My request to be separated is a standard procedure in hospitality and after several attempts we were finally assigned a quiet room on the top floor. So we packed up and moved. Next time I will call ahead to be sure there aren’t any groups and/or access to a manager that can accommodate us accordingly without all the aggravation.
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Joseph
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
2.0
/10
Diulas 18 minggu yang lalu

Hotels.com verified review

Well the room smelled of damp and old with weds hanging from ceiling and corners rusty door ways and unlockable windows and patio door. If couldve found a different option would have. Then to top it off room tv did not work sad when you book the deluxe suites
Lisa
icon-Perniagaan dan Rekreasi dengan Pasangan
Perniagaan dan Rekreasi dengan Pasangan
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

The hotel staff and room were great. My only surprise was a $10 charge to park my car in there lot overnight?
Kimberly
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
2.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Arrived at 12:45 for a 3p check in. I was early and didn’t mind waiting in the lobby reading my Kindle. At 1:30, they said my room was ready. Great! Went upstairs to find only one bed made (the other bed was completely stripped). When I called the front desk to explain the situation, the woman said there are sheets downstairs and I could make my own bed. I said, “You want me to make my own bed after all I’m paying?” She said no, but I would need to return downstairs and wait for another room to become available. Forty five minutes later they said the same room was now available. I’m sure the woman had me wait extra long as there is no way it took 45 min to make that bed.
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Scott
2.0
/10
Diulas 20 minggu yang lalu

Expedia Group verified review

Charged to park
Peggy
10.0
/10
Diulas 20 minggu yang lalu

Expedia Group verified review

It was a great stay everyone so nice and accommodating
Allison
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 20 minggu yang lalu

Expedia Group verified review

Easy parking and excellent staff
Soraya
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

To be so closed to the airport makes everything easy
Soraya
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Very close to the airport. Very nice hotel also
anthony
6.0
/10
Diulas 25 minggu yang lalu

Expedia Group verified review

Staff was amazing! Really helpful and courteous! The room We were put in actually had urine leaking from the room above us onto our bathroom. When we checked in there was a puddle on top of the toilet. The staff graciously moved us to a new room. The grounds are basic and unfortunately they charge you to park your car on the property in their huge outdoor lot. That was a bit surprising!
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