You can tell the ownership cares about the place and is trying to make a good go of it buy they certainly have challenges. It was a big old school full-service hotel from different times so it is a lot of square footage to maintain. The lobby and rooms are very clean but it is getting dated - and the price reflects that. The room was spacious but it has a 32" TV with no HD signal. Watching hockey was not good. This hotel used to have a big restaurant that probably made decent money. Now, it is the breakfast space and it is an ok breakfast. I did not have a chance to check out the pool. The biggest drawback is the location. I had not been in the Soo in a few years. That area was maybe a bit rough but it is worse. There was absolutely nothing open down there on a Sunday night. It is a low-income area and there are a lot of very sketchy characters on the streets. I was quite concerned about my vehicle.and brought a lot of stuff up to my room. Everything in the Soo is up and down Great Northern Rd. We had to go up there to eat and should have just stayed in a hotel there for the extra money. It proves to me that a city cannot revitalize their downtown by simply building a shiny new arena there. I feel for these owners and appreciate their It is not a bad hotel but I don't know if I would stay there again.

Broken door, broken elevator. Resteraunt never opened

The breakfast was horrible - cold eggs, processed cold sausages and a garbage can overflowing, just a bad experience and a poor way to start your day

limited parking, clean bedding, carpets and furniture very stained, only one working elevator. Staff was very kind, breakfast had good variety.

Good

Parking was easy.

The people at the front desk are friendly and helpful!

Tout était bien, bon déjeuner.

Just ok. Nothing special. Beds are not very comfortable.

Staff were very friendly, restaurant was closed

the elevator lights turned off so it wasn’t moving to my floor, or to others’; television had “cable” hookup but only had TWO CHANNELS; the lamps were fickle on turning them on; and curtains didn’t close all the way to block out the city street lights..

Clean room

Heat worked well,we certainly did not need ac. Pool/Sauna were nice and clean,well kept. Room was clean. The fridge was terrible. Didn’t keep anything more than moderately cool. Breakfast was a limited selection and well…not great in my opinion. Coffee was terrible. But overall,our stay was very good. We were pleased with the room cleanliness as well as the staff. One keycard gave us trouble accessing the pool. But over all,we would stay there again. Price was fair for where we were.

Stayed in upgraded room. Very satisfied with stay. Will certainly book again next visit

It was ok

Restaurant and bar no longer exist. Breakfast is stale and the same few items each day. No high protein options. Would really like a hot tub, the pool is nice. Staff is professional and pleasant. Would like to have coffee in the lobby 24/7. That alone would have been great.

Business friendly, nice AC, clean and large room.

Excellent

Comfortable, quiet, clean, well-priced ...

Clean rooms.