Very happy

Ok

The staff could not have been more helpful with assisting my disabled daughter, personally transporting all of my luggage to the room. A very friendly and nicely set out hotel. Will definitely stay again.

Everything perfect 😊

Room was excellent. Overall the hotel was as described and a pleasure to stay at. Breakfast was included and was really tasty. Hot and fresh.

Nice polite Staff. Clean rooms

Tired room with loud noise heard everytime the lift moved.

Did not have meals at the hotel

Friendly reception and very clean pleasant rooms

Room was big and had a lobby to reduce noise from corridor. Toilet and bathroom are in separate rooms. Bedroom had a large bed, a soda and big screen TV. Dual windows worked well against motorway sounds

There was no refrigerator in the room. The TV channels were limited.

😊

The first impression counts. There were two ladies at reception when I came in. One was occupied with another member of staff and the other had her head down doing some admin work. The second one looked up, smiled and said she cant serve me and continued working. The first one disappeared and I was left waiting for a few minutes unattended. I would have thought that the customer is the priority? Not admin work or a work colleague?

Absolute amazing experience. We held our civil wedding there and we could not be more happier. The support from the staff from the reception desk to the wedding co-ordinators Pauline and Janki to the Bar and Restaurant staff was nothing short of incredible. 5 Star Experience in my opinion. We had the Banqueting Menu for our Rehearsal Dinner and every single spoonful of each dish from the starters to the finish course was delectable, delightful and tasty. Our guests were thoroughly and completely satisfied. We stayed there for 1 night and the rooms were clean and none of our guests reported any issues. Thank you again to all the team at Novotel Manchester West who made our whole entire stay magnificent

The air conditioning in the room consistently woke me up through out the night

Petit déjeuné typiquement anglais. Faut aimer

Old rooms

D change the signs re 100 pound fines for failure to input vehicle reg No and overstaying time on charger, not customer friendly. Can be managed more friendly to customer.

Ok

Convenient decent rooms, adequate gym with decent kit. Friendly staff and small restaurant on site. Avoid the pub next door as food is rubbish