Room was clean and spacious. Derick who covered reception, the bar and served meals was very welcoming, helpful and friendly.

While the hotel has room for improvement in certain areas, it does have notable strengths. The staff, particularly Matt, was exceptional: kind, friendly, and always ready to assist. Additionally, the lady at reception during breakfast was equally welcoming and courteous. However, some aspects of the facilities could benefit from attention. The shower lacked sufficient water pressure, the beds were uneven, and the carpet showed visible wear with holes. The dining experience was mixed; while the chicken wings were enjoyable, the pizza was disappointing—overcooked and heavily seasoned. Considering the current standards, the ‘Plus’ in the hotel’s name feels somewhat unearned. Addressing these issues could significantly enhance the overall guest experience.

Park

Hotel falling apart, dirty and tired.

The room smelled of dump snd mould around einfiws

Excellent service when I requested a late checkout as my wife was ill

Staff were excellent. Room was comfortable and clean. Food mediocre. Parking was very good but system for payment leaves room for a lot of improvement.

Room spotless very comfortable lovely underfloor heating in accessible bathroom

No electricity

Stacy was good. Adding Variety in English breakfast could have been better.

When we arrived at the hotel there was a power cut. We were unable to check in and we were unable to access our room and we were told that the very earliest we could expect the power to return was 8:00 p.m. this was 4 hours after our arrival time. We were unable to use the room. We had a special dinner in Leeds that we had to be prepared for and we were planning to use the room to have a relaxed start to our evening. We were left. No choice but to book a more expensive room last minute at a hotel close by. I have contacted the Best Western and Expedia for a refund and this has been declined on three occasions. I find it absolutely ludicrous that the product I purchased was not able to be used and I wasn't able to have a full refund. To compound my disappointment, when I initially contacted Best Western, they simply told me that when Expedia reached out to them, they would process a full refund. However this has been declined on two occasions according to their refund policy. I feel let down by both Expedia and Best Western on this matter. I do not feel both companies have my interests at heart both as a consumer and as a valued customer.

Room was well appointed, large and clean.

Staff were incredibly helpful

Room clean and bathroom

The room was clean, spotless , bed was comfy and felt very airy Staff in general were more than helpful and nothing was ever an issue

Car park charge and fine. Poor breakfast

Quick check-in despite arriving late. Large room & bathroom fine, both very clean.

The staff were great, I couldn't fault them, what I did disagree with is the parking charge to park in your carpark, you are at the side of a motorway and there is now where else to park. The cost of breakfast is very expensive. The tV in our room was broken. There are no plug sockets at the side of the beds either.

Disappointing to arrive just after midnight to find I had to pay £6 to park until 8:30 the following morning. Bedrooms are very dated and covered in dust. The ceilings in the room also look like they could come down any moment, with cracks and stains all over the place.

Staff were excellent - personable and efficient. Nice room - good size and decor. Facilities were fine but we didn’t use all of them. The disappointing factors were being charged to park at the hotel - couldn’t find this in the hotel booking! - and no one had cleaned the fridge - someone’s food left overs in a plastic tub!