It is an unkept property.  The rugs were dirty from the entrance to the rooms.  There is no coffee pot in the rooms and no toiletries, except soap and shampoo in the shower.
Only one employee to check in, and do everything in front desk.  I was checking in 6 rooms and the person behind me, had to wait a long time just to pay 2 sodas.
Really you need to verify your description of the hotel in your website.