Penilaian & Ulasan Keseluruhan Marriott Dallas/Fort Worth Westlake

How this is a “4 star hotel” is beyond me. I’m not even going to get into the construction- that is what it is. But the hotel is super gross inside, my pillows smelled like soured laundry; TWO SETS of pillows I’ll add till I had clean ones. Dingy, stinky, and outdated for simple terms. Only reason it’s not a 1 is because the door and valet men are very nice and professional as well as the front desk- you guys find another place to work, this place is a sinking ship.

After checking in, I loaded all of my belongings up to my room. There was no water. I called the front desk and they stated that there was a property wide outage and that they did not know when it would be back on. I needed to be at a meeting in an hour and needed to shower. I checked out and went to another hotel. I would like a refund. Larson Lloyd

The location was amazing. The hotel is under construction or remodel, so the staff was wildly disorganized, the room was not very clean, and the room we were in was not the remodeled side, so it was pretty poor quality all around. Bed was very uncomfortable, shower didn’t work properly, floors were very dirty and there was visible mold and water damage near the room door. Construction workers set off the fire alarms and the staff never came out to tell the guests if it was safe to return back inside. We missed our morning commitments due to the fire alarm making us delay. They state that it is valet-only parking, but the valet service attendant smelled absolutely awful and made our car smell terrible for the whole day. Nobody seems to know who is in charge. The friendliest and most helpful people were the cleaning staff. Luckily they comped our valet charges, but the whole stay was definitely not worth it. I’m sure it will be nicer after the remodel, but right now it is a disaster.

Great room; enjoyed pool area as well

Customer Service

A little to isolated and you cann0t self park, have to use valet parking

Always enjoy the facilities, the staff, and the service. But, the rooms could use a couple of changes. Looking forward to the renovations bringing more counter space in the bathrooms and softer mattresses.

how quite it is

This hotel was under construction and renovations. No front desk, crowded, there was a conference going on right where the lobby area was. The rooms are older, garage is spooky and small.

Cold showers, ants, unsafe, dirty, poor services , never stay here far better places nearby even if their remodel works which is doubtful

This place has no business being open. Rooms are old and dirty.. Property under construction and nothing available.. We left this property in books somewhere else. It was that bad!

This property was under major reconstruction. There was nothing clean around the place refrigerator didn’t work air conditioner. Quit working the area around the hotel is rundown. The staff at the hotel are extremely nice. Not their fault but the property is in terrible condition.

Property is under construction/remodel and was not disclosed. They gave us the wrong room, but did give us the correct room later so we had to play musical chairs. The room looked nothing like the pictures. Room service was poor, the food was terrible and cost almost half the price of the room. Guess they have to get money for that remodel some how. Getting to the room was a challenge through the construction.

Great room.

Parking is not convenient. There is a charge for parking as well

Very nice. 1st room heat wasnt working and they were so fast with sending someone. They quickly were able to move us rooms and it was seemless.

Everything was great, limited parking

Airport service was advertised but not available

Beautiful lobby and restaurant. Very friendly staff and clean rooms.

Clean and newly remodeled