Penilaian & Ulasan Keseluruhan Sonesta ES Suites San Jose Airport

This hotel is very old and dirty.

Rooms were great. Lots of room and comfortable beds. Staff welcomed us each time we went in and out! The pool was under maintenance and we wanted to use that, so it was a bummer for us. Breakfast was good. We had unwelcome “friends” in our room and reported it and nothing was done. Pay for parking, but there are people living in vans and campers inside and outside the parking lot. Fire alarm went off 3 times, one at 6:30AM!

It just seemed that the location was in a bad portion of town & there was a person complaining about a robbery in their room when we arrived. Just not a great feeling about the place.

Stay was good. Breakfast was stranded fare but filling.

Good home away from home for 3 weeks. Couple hiccups with the disposal and dishwasher but the staff was all over it!

I will start positively by saying this property is a solid choice for families or large groups, as it is apartment style and really gives a home away from home vibe with the cozy yet modern and updated furnishings. This is my first time booking a Sonesta hotel as I usually opt for H__or M__but I was compelled to try this place because of its all around high marks with the reviews for this location and the surrounding Sonestas nearby. Our oldest son was attending orientation at SJSU for a few days so we figured we'd let our younger 2 kids have long swim days at the pool. Much to our dismay, when we arrived, the pool was abysmal and looked like it hadn't been cleaned in over a month with dirt and debris floating. It was "under maintenance" and a huge disappointment, as we would have to find other activities for them to do that cost money even though we are gearing up to pay thousands in tuition and trying to be cost effective. While I understand things come up, it was clear the pool had BEEN out of commission bc of how filthy it was and it wasn't advertised on their website nor Expedia that it was down. The front desk was gracious enough to waive 2 cars' parking for 2 days as a courtesy for the inconvenience ($10/day per car) which was appreciated but I wish I'd had a heads up bc I'd have booked elsewhere. Please be aware that this hotel is in a corner of a commercial area and shares a large parking lot with 24 hr fitness and there are constant lurkers and homeless. Overall OK

Good service and quality!

One night only ; kids running up and down the stairs . At night ; Random door knock at my door during the night. Alarm was on , more than 30mins

The property is very well kept up and the manager Mark was very helpful in making sure we had everything we needed

Employees were all really nice and friendly!

Great

El staff muy amable, pero si solo ofrecen limpieza una vez por semana debería haber en las habitaciones lo necesario para limpiar, así como utensilios en la cocina

Muy bien

La habitación estaba tenía basura cuando y en el baño había cabellos en las duchas, las toallas son pequeñas, el desayuno cuando fuimos mi familia y yo no avía casi nada, la máquina para los pancakes no funcionaba. Las habitaciones son amplias y bonitas pero les falta gente que haga bien la limpieza.

Very nice and comfortable clean and spacious

Nice customer service, quiet place.

clean and quite with full breakfast and suites , private rooms

Booking showed pool available but was closed.

It would’ve been nice to know that they charge a $250 deposit.

Wouldn’t recommend staying here