Benjamin
4.0
/10
Diulas 13 minggu yang lalu
Expedia Group verified review
Unfortunately, our stay was disappointing due to several issues with the room. The air conditioning was not working properly. I reported the problem to the hotel, but unfortunately, nothing was done to resolve it during our stay.
The bathroom sink also had a drainage problem. The water drained very slowly, which made simple things like brushing our teeth or washing our hands inconvenient.
Another major issue was the lack of housekeeping. Our room was not cleaned during our stay, the towels were not replaced, and the toilet paper was not replenished.
Finally, the sofa bed was extremely uncomfortable and practically unusable for sleeping. It caused significant body aches after the first night, to the point that we decided not to use it at all for the second night.
Overall, these issues significantly affected our comfort and the quality of our stay. We expected better room maintenance and service, especially after reporting some of the problems to the hotel.
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