I did not arrive because of the war in Iran. I am still on my way back from Indonesia.

Lovely hotel room. Quiet and spacious

Friendly and efficient. Rooms well appointed and clean Breakfast buffet good

Staff here are incredible and always help when needed. They go above and beyond. Would recommend here always. 4th time staying. Look forward to more.

All of the above

All good as usual!

The room was clean and spacious, the bed was comfortable and the hotel was nice and quiet. Convenient for the A1 but not too close for any noise issues. The reception team were friendly and welcoming and a very fair price for such a nice hotel.

Room had everything we needed, however on arrival to our room we found a half eaten pizza crust at the side of the sofa…

Took a bit of time to be checked in, no staff at check in point/reception at time of our arrival Was taken to a room on third floor, the phone was not working and no TV remote. I had to come all the way down to inform the reception. He came up to confirm and brought a replacement TV remote which unfortunately did not work. He confirmed the phone was not working. He then casually informed that the maintenance team would come next morning around 9am to fix it and started walking out the room. No apology. I then told him what was going to happen overnight if I needed to make I call ( I was okay with not watching a TV). He then asked me * do you want to buy or ask anything overnight* . At the point I him I didn't know but I needed the phone to work. He seemed angry at me, then blurted out *if you want I can change the room for you*. I then said please. He went down and came up with the key to another room, then says here is the okay to then replacement room. He did not care to show us the direction to the room, no apology. The water pressure in the replacement room was not enough to neatly flush the toiley and the bathroom tub was clogged. Horrible experience and I told my wife, we would never stay in this hotel again.

Poor breakfast-Hot breakfast buffet was not very warm or presented

Usual friendly welcome from staff Both the reception and kitchen and dining room staff continue to be great. Dinner menu, and full breakfast are very fairly priced and of high quality. Overall, very reasonable price and value for money. Only downside is it is on top of a steep hill and a hike to the bus stop. Taxis to the airport are best booked through an app. Arriving at Newcastle Airport needs you to book a cab to the short stay Carpark because of the Arrow cabs monopoly. Huge price dining.

Service was good as usual. But it's winter and the room heating system needed warming up.

Very helpful and pleasant staff

Our room was clean and comfortable, check in was easy and staff very pleasant. The bar area and restaurant looked lovely but I was nil by mouth before hospital so never got to try, parking and exterior good

水回りを、もうちょっと綺麗にして欲しい。

Brilliant

Well, our room was really nice until we had a fridge in our room that really stacked and had black mould in it and we got told that fridge shouldn’t even be in our room.

Clean room, great welcoming staff, they brought up extra duvets for us, good variety at breakfast.

Great location, clean, smart rooms, very comfortable..

Room was not cleaned properly before I arrived.