My wife died 6 weeks before our trip to Spain. I let the hotel know about these tragic circumstances and respectfully asked for a cancellation refund. They denied my request. Every other hotel and tour operator do our trip expressed their condolences and made arrangements for refunds. It wasn’t so much not getting the refund that was upsetting, it was that they just didn’t care. Because of that level of horrible customer service I feel it necessary to leave this review.

Best hotel in barcelona

Kahvaltı sıradandı

This was my 8 times in this amazing hotel No more words to add on it , simply super especially our top floor sea view room with our super comfortable bed.

Top

The rooms are absolutely beautiful. In the best location in Barcelona. An absolute dream. We will be back

Fabulous refurbished rooms with sea view

Best

Très belle chambre rénovée

Excellent stay

Great service, amazing rooms!

Amazing hotel

Serviço pessimo. Rudes. Atrapalhados. Fila no check in. Mal localizado.

Facilities mostly closed and we were not advised of this prior to booking or post booking no pool, no main bar, no outdoor space Dissatisfied at £620 per night we spent

Great service all around

Väldigt trevliga, stort o tyst rum med fin utsikt, suverän frukost. Kallt i frukostrummet - var nog för att det var januari.

Hotel excelente. Quartos amplos e limpos. Localização adequada. Equipe de funcionários atenciosa. Apenas 2 obs. Tem que pegar 2 elevadores para ir do quarto para fora do hotel ou para o café da manhã.

This is what a luxury suite should feel & look like. Corner, sweeping views of the Mediterranean Sea, staff attentive but not lingering, sunsets & sunrises with the sea from your bed. Those that know know. #BAM2026

Fabulous hotel with a very friendly staff. I would definitely recommend it and get the city view, it’s fantastic.

Excellent hotel with great rooms and panoramic views. Staff went out of their way to be welcoming and helpful. A special shout-out to Sara at the front desk who is smart, cheerful, efficient and a problem-solver extraordinaire. Hotel Arts will.always be our choice in Baecelona!