Rooms are very bad designed, also the bathroom.

Excellent breakfast included, great room. Can recommend it to anyone

Hôtel très bien situé au centre de Sintra. Parking en sous sol payant 25€. Personnel charmant. Mais établissement vieillissant aurait besoin d’une remise à niveau.

It is not easy to get in and out of the hotel by uber or Bolt. In order to get to the hotel by Uber, we had to get an QR code for the driver to access the road to be in front of the hotel. Each QR code costs €2 and hotel guests have to pay for it. I requested the code via Expedia message which blacked my email address in the message and the hotel did not respond. I also reached out to the hotel by WhatsApp to get an QR code and I never received it. We ended up to lug our suitcases from the Bolt drop off place to the hotel. Very inconvenient.

Marta at reception was amazing!!! Gave us helpful tips and recommendations for where to eat, what to see and timing of our visit. Thank you!'

The hotel is in an excellent location (which is why I chose it), opposite the National Palace and a short walk from the main town square with all the restaurants and bus stops. The rooms are very spacious and well-equipped, but the air-conditioning is TERRIBLE and hardly works at all! The breakfast was excellent (although there is not really enough room for all the guests and we had to wait for a table to become free on the first morning). Big drawback: whilst it's in a great spot, the hotel is also located next to the municipal recycling bins! This means that at night it's very noisy with people (assume local restaurant staff) emptying their bottles etc into the bins as late as 3am and the council coming to empty the bins around midnight. Owing to the poor air conditioning we had to sleep with the balcony door wide open, to avoid the room being like a sauna, which meant the noise from ourside was really bad. So whilst I would 100% recommend this hotel, I would also suggest very strongly paying the extra money to stay on the garden side of the building, not the front side. That, I'm sure, would be quieter!! We tried to switch rooms, but were told the hotel was full. If I return to Sintra, and I would really love to as it's an amazing place, I would stay at this hotel, but on the valley side and not the Palace side.

Excelente ubicación y el que cuente con estacionamiento una gran ventaja

Great location

It is ok only

Yes

El baño olía a caño. No había ni un personal de apoyo. Cargué mis maletas solo desde el coche a la habitación ida y vuelta. La comida muy mala en el restaurante y todo el personal indiferente.

Excellent

The property was clean. The staff were somewaht helpful. The food at the restaurant was mediocre. But my main concern was the bed. It was the most uncomfortable hotel bed I have slept on in years. I generally do not have back issues, but after 5 days between this bed and the one at NH Lisboa

Hotellet ser hemskt ut på insidan men är riktigt fint o trevligt på insidan. Stora rena rum o personalen var väldigt serviceorienterad

Kaffet på frukosten var riktigt dåligt, i övrigt var frukosten ok men… Utsidan på hotellet är anskrämlig men insidan något helt annat - där blev vi väldigt positivt överraskade. All personal vi interagerade med var högklassig. Vi upplevde en väldigt bra service. Hotellet ligger fantastiskt bra, och vi betalade ett väldigt rimligt pris för två nätter.

The building is in a nice location, right near the historic town centre. The room is well appointed with a comfortable bed, however the air conditioning did not work and the bathroom extractor fan was useless, so the room would get quite hot and humid after a shower. Breakfast is extremely good and I would recommend this if you like to get up early, as many local cafes open later.

Clean hotel with great views, at a great location to see Sintra. Hotel has a small gym, which was really nice. Hotel parking was an absolute necessity when having a car. Staff was beyond helpful, accomodating and wonderful. Pedro, thank you. You made our stay in Sintra so much better, by giving us all the tips and tricks to make the most out of it ♥️ Absolutely loved our stay!

Goed verzorgd, behulpzaam personeel.

The room was large but it needs to be renovated, it is showing its age. It was nice to have a balcony but the chairs, table and floors were dirty. The breakfast was nice it had a good selection. We took advantage of the Happy Hour and prices and selection were good. The Lobby is lovely. The staff at the front desk and bar were very nice and accommodating. The location is great right in the historical center. The major issue was getting to the hotel. Uber drivers are not sure where to drop you off and cannot enter the historic center because of the hydraulic bollard in the middle of the street. We had to walk about 1 mile uphill with our luggage, not an easy task and if you have any kind of disability it is an impossible task. Also due that impasse they cannot pick you up in front of the hotel either. All in all, we were pleased with our stay but due to these issues we would never stay there again.

Positive: Fantastic location. Good buffet breakfast. Beautiful view.Well equipped fitness room. Easy check in. Neg: Balcony was unsafe due to a low LOW railing and not suitable for children. There is a long drop! Sewage smell present in the bathroom. Deoderizer was pumped into the bar and dining room, so was difficult to enjoy that area. At check in I was told several times the reception staff 'had a friend' that could give us a tour (so many people approach on the street approach for the same reason!).