The staff were very helpful. We encounter a problem with our room and the front desk staff and manager were immediately on our case. They were able to find another room for us within 15 minutes. The housekeeping manager also followed up with us regarding our case as well! The housekeeping staff were also great, got all the cutlery and plates we needed when asked. The only thing I would suggest is maybe have some umbrella for guests to borrow. I asked twice on separate days, 1 time was told they didn't have any and to go next door to buy, while the other time the person at the front desk went to look and was able to find one (which helped tremendously since that day was down pouring). Unfortunately, I left the room in a hurry and forgot to drop a tip. I tried to search for the housekeeping staff after lunch but couldn't find anyone. The next time I go, I'll leave double since everyone at this property are of great help.