The hotel was a bit worn out. Beds were on wheels, and moved a bit when you turned, duvet sheets were just extra large bedsheets folded around the duvet, and had a tendency to get detached and crumble up while sleeping. Mattress was a bit hard for my comfort. Complimentary water was not always refilled, even after mentioning it to the staff. No cotton swabs, or cotton pads to clean makeup in the bathroom. Water was leaking through the shower divider, and the water spilled over to the floor. Coffee maker wasn't emptied out, paper napkins weren't refilled on a daily basis. No ashtrays or seating outside the hotel for smokers during the night. Sleep timer was not available on the TV, due to an overly restrictive hospitality mode that was enabled, no smart TV functions. Room card was often dislodged from the holder, so eletricity/aircon wasn't running while you were out during the day. For a 4 star hotel, it was quite disappointing.

Excelente ubicacion

There was a smoker in the room next to ours on the first of six nights. The staff tried contacting the smoker but got no answer. Meanwhile the smoke from the room was filling the area outside our door, the entire hallway, and seeping into our room. I awoke after that first night with membranes in my nose, eyes and throat burning. Thankfully, the staff listened to my complaint as I am extremely allergic to cigarette smoke. The next morning they moved us to a different room on a different floor right away. They came and got our luggage and moved it to the new room. I feel they should have offered a discount or refund for that first night as it was miserable and while it was not the fault of the hotel, it was not my fault either and certainly not what I paid for. After that first night, the hotel was wonderful. The staff were very accommodating. The food in the restaurant was excellent. The room was cleaned to perfection every day that we were there. The cleaning staff is amazing. The guys at the front desk secured a taxi for us on several occasions, even standing in the middle of the street to hail one if needed. The hotel was extremely well located....close to many major sight-seeing and shopping attractions. It was very quiet and exactly what we needed after that first night. The AC was strong in the lobby but very weak in the room. Close door between the dressing area and the sleeping area in order to keep the room cool at night.

Rooftop bar unavailable Room A/C didn’t cool appropriately

Sehr schönes Hotel.. gerne wieder

Tudo excelente

Staff were very friendly and provided kids with little goodie bags!

Excellent day beyond excellent staff, including housekeeping which went above and beyond to accommodate every request. Mr. Hugo and Mr. Nils at the concierge desk will see that you stay is an unbelievable one. Great location and the breakfast is one of the best. The courtesy extended by all will be something that you will remember always. This hotel might be rated for star, but has all of the five star qualities.

Clean and good location

The hotel is centrally located making access to sites easy to manage. The staff was very professional and accommodating to our needs. Amenities and comfort were all met.

Perfect on everything!

El desayuno es muy bueno

El desayuno excelente con mucha variedad

Hotel muy limpio y muy bien ubicado, es la segunda vez que nos hospedamos ahí.

It was great, nice staff, nice lounge, room good clean comfortable, we just stay 1 night, the hotel is in a great location.

Excelentes las condiciones de la habitación, e l desayuno cubre varias opciones y de calidad, el personal siempre amable y un muy buen detalle fue que el día que llegáis nos recibieron con decoraron en la habitación con globos y un pastel con vela para mi hijo ya que previamente me preguntaron si festejábamos algo con dicha visita. Nunca lo hubiera esperado, los felicito, fueron empáticos, saben lo que al cliente le gusta y valora. Una felicitación a la gerencia del hotel.

Wonderful overnight stay. Room faced the road so a little noise but nothing disturbing. Amenities were great, loved the large rooftop.

Helpful staff at reception. Was only there for two nights and therefore didn’t get a chance to use the restaurants or pool

Great location, within 10-15 min walk of some tourist hotspots. We were greeted by staff to check in, offered bottles of water and some sweets for my 9 year old. The room was spacious, clean and had all the things I would need for a comfortable stay. A lovely touch were the petit fours that were left for us - completely unexpected. Rooftop pool next to a modern gym, unfortunately I didnt have the time to use it 😅. Breakfast was great, lots of variety and a different health shot per day. Would definitely stay again!

Amazing stay. Staff was very friendly and helpful. Property is well maintained and very centrally located. Breakfast was full of options for all. Would definitely stay here again.