SureStay by Best Western Charlotte Matthews

Terokai SureStay by Best Western Charlotte Matthews
8.0
Sangat Baik
Daripada 62 ulasan
Kebersihan

7.6

Keselesaan Bilik

7.8

Perkhidmatan dan Kemudahan

8.4

Ulasan Pelancong SureStay by Best Western Charlotte Matthews

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Ulasan teratas
Dana
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The staff here were nice, but the pictures look better than the facility itself. Once I arrived, the outside of the facility was very old and outdated, and once I got inside even more, so my room was clean, again. It just looked very old. I did not have any problems with staffing or anyone there as far as the ambience go. It just wasn’t up to my standards. I personally would not go back.
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junzo
2.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

トイレの便座をとめるネジが1つないため、便座が留まっているネジを中心に円状に動いた。洗面所のコンセントは電気が来てなくて使えない。 テレビのリモコンも使えず、フロントに言ったら、交換になった。 床の絨毯は、湿った感じ。きもち悪い。 4泊したが、1泊後は、部屋のメイキングをやってなかった。
Laurel
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Property needs to be updated, properly maintained.
Fernando
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Housekeeping
Marcio
icon-Perjalanan Perniagaan dengan Pasangan
Perjalanan Perniagaan dengan Pasangan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

.
Doriane
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

Chambre agréable et confortable, le petit déjeuner est correct (gaufres à faire soi-même avec topping, muffins, pain de mie et confiture).
Kimberly
icon-Rakan dan Keluarga
Rakan dan Keluarga
4.0
/10
Diulas 18 minggu yang lalu

Hotels.com verified review

Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.
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Jammie Rose
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
10.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

The staffs are accommodaing.
Elizabeth
8.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Very clean excellent service
Kenneth
icon-Rakan dan Keluarga
Rakan dan Keluarga
6.0
/10
Diulas 21 minggu yang lalu

Hotels.com verified review

There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.
Nancy
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
2.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

Terrible customer service. Sheets were dirty room smelled shower was disgusting overall I felt uncomfortable to even be inside the room let alone sleep there
McKenzie
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

I like coming here, it’s affordable, staff are nice and helpful, only few things is the TVs, I hope they change the TVs to smart TVs with apps because it’s a hassle bringing my console and getting everything to work right and I wish I had the ability to use tap to pay because I had a little hassle because one of my cards were disabled so I had to wait for help because they didn’t accept pay but other than that I enjoy my stay everytime
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Linda
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 21 minggu yang lalu

Hotels.com verified review

Great location, friendly staff, excellent rooms
MWende Denice
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 22 minggu yang lalu

Expedia Group verified review

Nice place. Rooms need upgrades
Patricia
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
10.0
/10
Diulas 22 minggu yang lalu

Expedia Group verified review

I enjoyed the rest
Antonio
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
2.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

It was horrible… you get what you pay for, and less… Water pressure was so bad, that we had to take cold showers. The black-out curtains were rotten so a lot of sun passthrough them. The whole hotel smelled like weed. The AC unit in the room was so noisy and loud. The elevator broke twice while we were there. Horrible experience…
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Beem Gleason
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

It was convenient.
ellen
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
4.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

We never received maid service. Refrigerator/ freezer was not working. It was needed. Bathtub had rust around drain, couldn’t take a bath. Very disappointed.
Andrew
icon-Perjalanan Perniagaan dengan Anak
Perjalanan Perniagaan dengan Anak
2.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

Charge fees for service animals and claim they are allowed. Rude front desk. Horrible dirty rooms.
Jeffrey Pagan
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

The locations is great, it has breakfast included and Miss Carmen is super nice and helpful. The front desk is always there, they are nice and attentive. The only issue is the water, is super unstable pressure for the hot water if any, there was a few times when there was not working. Also the elevador is kinda scary since no light working on the board because of “maintenance”.
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