Only slight negative was AC wasn’t working and room was hot. Fan was supplied not that effective though.

Good base for a stay near the city centre. Well run, would definitely stay again.

We love the hotel. Staff were really friendly. Great location for the ICC and the Arena. Easy parking and everything is well looked after. Only thing we found was we were expecting there to be a fridge but there wasn’t and there was no toilet brush in the bathroom. Other than that we had a great stay and would stay again

Lovely Hotel. I have stayed here before as it’s a great location for the icc and the arena. The staff are really friendly and the beds comfortable. The rooms are a good size and everything feels looked after

The hotel could do with a bit of an uplift. Rooms were quite old fashioned. Room was so warm and the air con wasn’t working and we only had three working plugs in a room for four people. The breakfast was also mediocre. The bacon was grey so I didn’t trust the rest of the meat being left out.

Perfect hotel, beautiful and elegant and affordable.

nice staff

Fresh breakfast

The staff at check in were very friendly. Upon checking into our room it was clear that the air didn't work - the central air had a flashing warning light and the room had been equipped with a plug in fan and a plug in radiator. Luckily we didn't need to use either as we were travelling with a child and the radiator would have been burning hot to the touch and the fan was incredibly noisy so she'd have never slept. Not an issue for us but in hotter or colder weather I'd have wanted a room change. On top of this, when the shower was running water leaked from the ceiling onto you, as if a pipe above had burst, dripping water that had filtered through dirty ceiling and plaster onto the person showering. Again, if our daughter hadn't been asleep when we'd noticed this we'd have asked for a different room. We did inform reception of this in the morning and they did apologise. There were also silverfish in the bathroom. Overall, the hotel is fine, and we didn't pay a lot for our stay. It is a very convenient location but it just felt like the room needed quite a bit of general maintenance.

Spacious rooms and great location. Also great breakfast!

Very dated hotel reception area could be improved dirty glasses laid around leaving no option for guests to have the complimentary ice tea

Nice and comfortable stay. Family Room was good and spacious. Kids loved it.

One of the worst stays we've had. We were given a faulty room with a broken ac unit, instead of offering a room replacement we were given fans, which caused my 5 year old to vomit due to constant fluctuations of the temperature. The complimentary water tap was out of order and when we asked for bottled water we were told those are only given to suite rooms. I was not aware of this prior to the booking. Also housekeeping only came to clean for one out of 3 nights of our stay to clean. Overall the staff were not accommodating to our issues or did we feel they were a concern for them. One of the worst stays we've had.

I stayed for 12 nights and the hotel staff really did look after me. My bedroom was spotless every day, the reception and restaurant staff were very welcoming. I would definatly stay again. Thank you!

Staff totally incompetent and room downgraded without any communication.

Okay

Good location and great sized room

Room door broken, left sat the floor for 30 minutes waiting for maintenance. Asked for sofa bed to be made twice and came in that evening and it was t made.

Very helpful staff. Lovely room

The room was very nice and clean, but old worldly but I like that. Only down side was the double bed was actually two singles put together and the join was uncomfortable. Also the pillows were too soft which I did point out to reception but there never really did anything about it despite saying they would.