Penilaian & Ulasan Keseluruhan Sonesta Essential Rapid City

Don’t let the Sonesta name fool you, this place is a dump. Homeless drunk people outside the lobby. This is a motel from the 70’s with lipstick.

kinda wondered when saw had weekly rates on the sign!!

The property is not maintained. The bathroom had mold. The carpet smelled bad.

I stayed in room 124. It was loud above and around me from something like the cleaning closet or the kitchen or something. Pounding over and over, cart noises, etc. Super annoying and I hardly slept.

Pictures on Expedia are deceiving. When arrived at property, the hotel appeared to be a renovated motel that still looked rundown. Multiple buildings but still sketchy feeling. Room was combined twins and a king size bed so good size. But when testing out amenities, very few things worked. No hot water, iron didn’t work, unsafe surroundings and doors open directly to outside on bottom floor. Instantly regretted booking this property.

Property looks good but it is poorly run and maintained.

old

Painted holes in the walls. Found hair in the bed. Tv didnt work or no signal from directtv

Entire family were not a fan. Upon arrival for check in, we were told our room wasn’t ready and to give them 15 mins., then I was met with another wait time of 30 mins and finally after 2 hours of waiting and missing our reservations at a restaurant we we’re finally able to check in. We get to our 2 bedroom suite and at first glance it looked okay, until we got a closer look. Hair on the walls and floor of both bath tubs, no hand soap, tv in one room wasn’t working the entire 4 days we were there, toilet seat had pee spotting, soap scum on counter and sinks. Laundry room was a lint grave yard. For $500 I had slight hope it would be good but unfortunately we were met with poor accommodations.

We didn’t arrive until 8pm and the room wasn’t ready. The manager was appalled and promise to get it ready if we could give them an hour. When we arrived back the manager himself was making the beds. The pull out sofa had no coverings and dead bugs on the mattress. The water ran only lukewarm in one of the bathrooms. The manager apologized and stated the room would be comped.

Will not stay at the hotel chain again

Dusty, found an ancient spice of pizza under the fridge, one of the electrical outlets didn't work, and smelled like an ashtray even though it's supposed to be non smoking room. Small tables in front of the room were frequented by randoms, whom I doubt were guests, that smoked cigarettes. AC did not work well, made the ashtray smell worse.

Had to book a room last minute from Mt. Rushmore. No Elevator. Booking a ride to the airport was horrendous. I waited in line multiple times requesting help for an airport ride at 0430. Finally had to book an uber at 2359 to ensure airport travel. I will accept some responsibility, but otherwise, a ride to the airport was very cumbersome.

The laundering services were broken so we couldn't get into the room at checkin time.

Very hot and hallways seemed dirty.

the front desk kyle was helpful. however the manager is not. he knows for the fact that

Good

One of the worst experiences I have ever had with a hotel. In 20+ years of traveling for work this is, by far, the most poorly run establishment I've seen - either overbooked or no staff to clean rooms, an MIA manager, staff not equipped to deal with a deluge of unhappy patrons. I was given a key that, at first, did not work. After two tries, the key functioned but the room was occupied. I was told to have some food and return in 30 minutes. After half an hour I returned to a dozen or so customers with no rooms ('not ready yet'). After three hours I called Expedia to get a refund - Expedia was working on it as of 6/22. The manager finally appeared and promised a refund. I booked a second hotel successfully. Avoid Sonesta like the plague.

Beautiful place in a beautiful setting! 100% recommend!

It was a decent place to stay. It was an older motel, and we had an exterior door that you just drove up to. Beds were comfortable and the room was clean for the most part. Our check-in was terrible and a very rude person. However, the manager did address the issue. Breakfast was ok, just wish they had healthier options. One day they had some fruit, and the yogurt machine was never working. One day on our stay, the kitchen person must’ve not came in and in the steamers the sausage was frozen along with the eggs and the biscuits. People were warming them up in the waffle irons and the person at the front desk doesn’t seem to care said he didn’t know what he was doing. This time of the year it was the cheapest motel in the Rapid City area. If you’re just staying for one night, it would be fine.