It was noisy because it was close to road. The room was not cleaned, bedding was not neat and even trash can was not emptied. I claimed ad they switched room but there were Lots of ants. They switched the room again but first impression was not good.

COCKROACHES. BIG ONES ! IN THE BED. The staff was incredibly unhelpful and contentious when trying to resolve the issue.

The rooms near the highway need the windows replaced. The traffic noise is so loud you feel you are along the side of the highway. The person working the front desk was more interested in his video game he was playing on his phone than customer service.

Well, I enjoyed my whole stay. Our room was clean, all linens were clean, the room was perfect. My back was not doing well at all. When I approached the front desk I was huffing and puffing even with my cane. The gentleman that was at the front desk took my info. He was smiley and soft spoken. I asked where to go for dinner. He explained. We were not disapointed at all. When we got into our room everything was great. I turned to go into the bathroom and I was surprised. I am sure the gent at the desk figured this room would be a plus for me. It was! The shower was a flat walk-in with a place to sit while showering. I have never used facilities like this. It was so nice. So I think that the gent at the desk decided to put me in this room for comfort. Thank you!! Well, breakfast was a good choice of food. Again everything was clean and orderly. The whole staff was wonderful. We are home now, but my back is still bad. Thank you comfort Inn. I am sure we will be back.

I like that the bathrooms and rooms were updated. The reception put us in a room close to the pool which was really nice. The pool was nice too, there were enough towels. The hotel lost water when we were there, which was unfortunate, but the staff and crew were helpful and it came back on intermittently for the rest of our stay. The only downside when we were there was that the breakfast was super limited (some pale burger patties and DIY waffle), the juice machine was broken, there was no milk or coffee creamer. The man in the front desk did not even care to look for a substitute, just flat out told us there was nothing. He just stood there checking his phone the whole time and wasn't really interested in giving people service. He looked like he hated his job.

The first room they had us in, the toilet over flowed on the first flush. Hair all over the shower and towels. They moved us to a "better" room. Well, better is a term that doesnt fit. Smelled of mold and ass. Did i mention there was no running water? Had to get water from the complimentairy jug in the front lobby to wash in the morning. The joy of coming off the road to these conditions is indescribable...i slept like a fugitive.on the run awaiting the next problem..goodtimes were had by none... avoid ar all costs..

There was not running water this morning. Could not shower to prepare for my day of business meetings.

There was no one at front desk. Other people were waiting We waited for over a half hour. I walked the whole property and no one around. Very insecure if I could take the elevator and walk floors. We picked up the phone and called both numbers that were left on front desk but they both went to busy. I also called the hotel number and no answer. We left. But every hour I called the property and no one answered. At 10 pm I got a call asking if I was coming. I explained I was there and they were not. The person told me 3 different stories of where she was. One doing laundry. I checked the laundry room. Next she said checking pool chemical. I was at the pool. There were 3 children with a women in the pool. Next she told me she was looking for kids running in the hall. I saw no kids when walking the halls. I would hope for a full refund. But she told me would have to speak to manager. Poor management lack of security

We checked in and realized there was no water! We needed to get another hotel and they would NOT return any money! Overly frustrated

We arrived late and had some issues with the room and after unpacking had to be switched to a different room on a different floor as there were power issues in the room

Pet friendly and nice green area to walk them. Set back off the road so very quiet. No snack or drink’s available but you could walk to the convenience store across the street.

The breakfast fridge with cream cheese etc. was locked and the juice machine broke. No soda or snack machine in the building. The shower was clogged the toilet flush was rusted so it kept running all night and we had to cobb it and then there was no water on Sunday morning when we woke up until 930 so you couldn’t take a shower We would not stay here again. The cleaning woman however was awesome.

The lobby was shabby in places. Room was good but A/C sounded like a tractor trailer. Bed confortable and Services good.

The place was extremely unsanitary and smelt of urine in the hallways and elevator. I would give this hotel 0 stars if i could. Absolutly disgusting.

The whole property smelled of paint and/or cleaning chemicals that were very offensive and uncomfortable. The sink drain was clogged. The tub floor was dangerously slippery. The blow dryer didn’t work. We chose a king bed but were given two doubles. The price was outrageous for what this property provides.

Good hotel in Saugerties. Good location, good room and bed, clean, good shower.

Clean and comfortable

When I arrived, there was no one at the front desk for almost 20 minutes. When I checked in and went to my room, I saw that the hotel was under renovation in the hallways. However, my room was fine. Unfortunately, when I awoke in the morning there was no water and I had to check out and get a refund.

pool closed, misinformed of jacuzzi tub in room, was told expedia payment did not go through and was chatged at hotel at checkout

I have to be honest. I only picked this hotel for the pool. I planned a day of snow tubing and an evening of swimming for my son and me, but Unfortunately, the Pool was closed. I asked the staff if the closure was temporary, but they were not really any help.