The man that checked us in was wonderful. I think his name was Grant. So very helpful.

It is a little deceptive to have a picture of the Grand Hyatt implying you will be staying on property only to learn your accommodations are off property. The place was very dated. Old appliances, decor, fixtures, etc. On the positive side it was very clean and well equipped with plenty of towels and toiletries. They could have had some more laundry detergent and coffee, but otherwise ok.

Good location, quiet yet walkable to the Grand Hyatt for dinning or spa services

Great property with probably the best location in Vail. besides a couple issues with the makoto and front desk staff, a stay to remember. Definitely would stay there again

Great condo . Well kept. Hotel housekeeping ok

Great location! Clean condo. Comfy bed. Great hotel amenities. Highly recommend this place!

The entire staff is friendly and extremely helpful!

Condo was extremely dated and many basics need attention (bed, blind, shower tile broken)

We were unable to turn heat off and it was 80 degrees everyday. Bunk bed was not upto standards, I think it was super old . No one picked up the phone at Hyatt to get us a shuttle . No Hyatt points as the room was booked via Expedia, they did not seem to happy booking via Expedia And a few more things

Switched to a different property last minute. It was larger but definitely not as accessible This created many logistical nightmares.

The front desk was super helpful, and went out of their way to help us out! The pool and hot tub area was beautiful and the complex was well kept. We really enjoyed our unit.

Great layout with plenty of space for all the family

Nice and quitee

It was in a quiet area close to the mountain!!!

Everything was great. Maybe you can leave some tea bags in the room. Coffee was good, but we are tea drinkers and there was none.

Excellent

End of August great time to visit - off season, no people, empty restaurants, great weather.

The house was disappointing. The sofa was so dirty and stained so bad we had to put a blanket on it before we could sit on it

No Air conditioning and our unit was 94° inside the entire time we stayed there. So no sleep for two nights and had to keep all the doors and windows open whenever we were inside… Which actually didn’t do anything anyway. I actually cannot believe it’s legal to rent this place in such conditions… It was absolutely unbearable. I would only stay here again in the fall or winter, as summer is completely unlivable. 94°!!!!

They didn't have reservation information from Expedia. Had to wait for a while to figure out that I had reserved and paid and showed them my correspondence from Expedia which smoothed everything out otherwise they weren't able to find a single thing showing I had paid. They were nice about trying to get it resolved. Kitchen area on first floor had a very strong sewage smell otherwise good property and area. Door needed to be lifted to lock. Would not have been possible to lock door for anyone without ability to put brute force. Would be very good stay if those issues were addressed.