Penilaian & Ulasan Keseluruhan Holiday Inn HEMEL HEMPSTEAD M1, JCT. 8 by IHG, an IHG Hotel

On arrival at the hotel one of our rooms was not ready at 2pm but had a complementary drink because of it this is something that needs looking at. I do not normally fill these surveys in but I have to compliment this hotel for the friendly welcome by all areas of your team. Reception, bar, pool and restaurant for there smile’s helpful and having time to chat with the customers please keep it up.

Lovely hotel and friendly staff. Food wasnt great. But we would stay again.

Very good hotel with a bar restaurant and a brilliant health center

Really polite and helpful staff, especially from the restaurant team. They certainly did their best for the children, and took pride in their job.

Clean rooms and pleasant staff, all very helpful. Great breakfast and whole family enjoyed it. Perfect location for Warner Bros Studios tour.

Fabulous hotel, lovely staff. Excellent breakfast options and included plenty for my gluten free daughter

One night stay-friendly and helpful staff, great food, good night’s sleep

Stayed for one night on way to Heathrow. Parking was straightforward. I have a EV, there were 2 chargers available, BP Pulse. A bit tricky to use as the didn’t take contactless cards, but sorted on BP Website. Lots of other parking available. I think hotel charged £7 overnight for charging. Checkin was fast and friendly. Room was modern, clean and comfortable. Bed was comfortable. Bathroom was clean and had nice toiletries. Ate dinner in restaurant, went for noodles with prawns. Nice and tasty but a bit pricey. Breakfast was ok. Cereal, fruit, cooked. Only complaint was not so good for vegetarians / vegans. Veggie sausages would have been good, Checkout was fast and efficient. Would stay again.

Superb, our second stay.

A short stop over before heading to the airport. all good and convenient.

Dinner and waitress were fab. The lovely lady who served us was so polite and attentive. The shower in our bedroom was old and broken. Had to stand almost on top of the taps to feel the dribble that came out. Also was lukewarm and couldn't turn up anymore. Room was cold and heating was slow, old and noisy. Our window wouldnt close properly so a constant draught and noise came in. Bed was comfy. Staff were friendly but rushed as so busy. Couldnt get a bowl for cereal at breakfast as had none clean and was told others in dishwasher.

We stayed here the night before a trip to the Harry Potter Tour as a family of 4. We arrived quite late and therefore went straight to bed. Our room was on the ground floor near the end of the corridor (74). The room and bathroom were in good condition. There was quite a bit of external noise due to there being a ventilation system for the pool at window level about 10m from our window and the due to the window not being very soundproof. We were all so tired though this did not disturb us too much although this could be improved. We went for breakfast around 8am and got seated with no wait. Myself and my 6 year old daughter are coeliac so we informed the waitress and she brought us a couple of allergy cards to write down what we wanted. She also showed me the allergy list for the breakfast which was clearly displayed on the wall near the hot buffet. The only item on the hot buffet that wasnt gluten free were the sausages, although gluten free sausage was available on request (as well as gluten free bread/toast) which was nice to see as it is not common to see GF sausages on a breakfast buffet. Jams/nutella/butter etc were all available in individual size pots which made us feel much more comfortable about any cross contamination risks. Schar gluten free cornflakes and muesli were also available. We spent an hour in the pool. The changing rooms could do with a bit of a makeover. The ceiling tiles were damaged and facilities looked a bit tired and in need of a freshen up.

Staff was prompt to answer questions and they even have electric adapters available.

Always good to stay here. Very convenient place

Pool facilities

Great

Appreciated the space in the family room and cleanliness - thank you to the cleaners! Swimming pool area extremely in need of a refurbishment. Pool water was cold. Reception area was welcoming. Food good choice but quality could be better/ more flavoursome. The hotel served a purpose as was close to Snow Centre.

Hotel is looking tired, lounge area seating stained, Not impressed that service charge on all purchases, their shuld be an option on the card machine to allow refusals

Menu in restaurant is extremely expensive. When the food came out the portion was tiny. But to add to the problem. It was cold!

Fantastic Just what we needed after a long drive, Great service, shout out to Jo on reception who sorted us a great room to help me with a shorter walk to pool and dinner Thank you