The beds lower mattress had a bad stain on it. Everything else was great.

The elevator was sketchy, the TV remote didn’t work in our room and there were no towels available at the pool. Room was clean and the staff seemed nice.

Stayed for a week! Amazing service all round - front desk, housekeeping, restaurant. Will book again when in town!

it was nice staff were great

The staff were very friendly and helpful and the rooms were clean

The room was very clean and Staff was very pleasant and helpful, the pool and waterslide was fun for the kids. A lovely hotel

It was fine

Close to Winsport Arena, so convenient for our stay.

Room was very nice, staff was great and room service was wonderful.

We enjoyed our trip and will return. Staff were friendly and dining options were great. Restaurant is open late which was helpful when arriving back from our hockey game.

Staff are very good! Only one negative - NO hot water to our room to wash, shower or bath. Very disappointing.

I am grossly appaled by Expedia! I book many hotels with them every year. After a very long day, I walked to the hotel reception and booked on my Expedia app to stay at this hotel instead of paying directly with the hotel. It was after 11pm. I booked for the Calgary location when I was actually in Edmonton. I tried to check in and the attendant said they couldn't find me in their system. I received out to Expedia a couple of minutes later to cancel and refund me. Expedia said they'll contact the property. The property said sinceI booked with a third party, Expedia, that only Expedia could refund me. Expedia refused to refund me. I deeply regret booking with Expedia and I recommend that everyone reading this should book directly with your hotel property. Loyalty to Expedia doesn't pay!

Facility is very dated and we had an incident when an unauthorized personal entered our room and hotel did not act on investigating it. This was by far the most disgusting and a major reason for my family not to stay in any of their chains in the future.

Great staff, location and access to both Calgary and the run to Banff/Lake Louise. Will always choose to stay here!

I had a great stay at this hotel. The room was clean, and the staff were very kind and helpful. My kids absolutely loved the swimming pool and had so much fun — it was the best part of our stay. Highly recommended for families! Thank you for a lovely experience .

The main elevator was down when we arrived, but there was a service one we were able to use. When we were checking out two days later that elevator was also down. We had to trek down three flights of stairs with two Grandchildren and luggage etc. Not ideal for sure.

Great place! Smooth stay!

Everything was great!

Great staff, lovely restaurant and perfect location. This will be on our favourite list from now on.

This hotel is in desperate need of a complete renovation. Sad that Sheraton is slapping their name on this pathetic excuse for a stay. More like a motel than a hotel.