I was disappointed with our stay at Gloucester Robinswood Hotel. Check-in was very slow, and there were groups of teenagers hanging around the lobby which didn’t create the best first impression. Our room had no air conditioning, which was particularly uncomfortable during the 35°C heat. When I asked at reception for a fan, I was simply told they had all been distributed around the hotel, so there wasn’t one available. As our room was on the ground floor, we couldn’t safely leave the windows open overnight either. The cleanliness of the room was also poor. There were hairs around the toilet, and we found ants on the bed and in the bath. To make matters worse, there was no TV remote in the room, so I had to return to reception. Fortunately, a different member of staff was on duty and was much more helpful. He quickly managed to find us a fan despite being told previously there weren’t any available, and he attempted to resolve the TV issue. As he couldn’t fix it himself, he said maintenance would come to the room, but nobody ever arrived. The only positive aspect of our stay was the second receptionist, who was friendly, helpful and clearly did his best to resolve the issues. Unfortunately, the overall experience was let down by poor cleanliness, uncomfortable rooms, inconsistent customer service and maintenance that never materialised.

It is on the outskirts of Gloucester, so was a great location to access the motorway. We enjoyed a good evening meal and took time to use the pool and spa. Paying for parking was the first thing you have to do, before anything and is a negative impact on check in. We had to call reception st midnight as there were people drinking ans shouting outside but they dealt with it straightaway.

Disappointing start as we found after booking that parking was an extra £5/night, this I put down to Expedia's poor search function. Other than a money making racket I can see no reason for carparking charges, as there is nothing around that could take advantage. Check in was easy with staff friendly and helpful throughout, although service at the bar was very slow. Rooms where clean and spacious, hot water took some time to come through but the shower was good. A fridge in the room would have been appreciated. The pool was good with adjacent facilities, no locks in locker room though. Overall the hotel was well looked after but one or two places could do with a tidy up. The breakfast, however was the worst I have ever had in a hotel. We paid in the morning at a cost of £17/person, reasonable supply of cereal, unlimited coffee from a machine, various types available, but all taste the same. Decent amount of yoghurt matched with a meagre array of fruit. The cooked breakfast was, well, we arrived about 9 and there was a fair amount available. Eggs where 'fried' and slimy, watery mushrooms, tasty sausage, bacon could have been nice had it been cooked better. The hash browns where cold, as if they had just been left to defrost and put out ! Only did it the once !

Staff friendly and helpful. Our bedroom needed a USB socket and decor was clean but tired. The windows in our room had not been cleaned for a good time, whilst at the hotel entrance they were clean. Two seats in reception doorway were damaged giving a poor first impression. I feel that the £5 per night car park charge should be refunded for resident guests. Overall decor needs an update as it appears to show little or no recent investment in this hotel. Restaurant food was good and staff very helpful. The main reason we booked was to use the pool area which was adequate.

Out of town location. Property needs a makeover. Carpets overdue for clean or replacement. Room otherwise clean but not serviced daily. Reception staff polite and helpful but don't present a confidence in their product. Overall impression was shabby. Breakfast by 830am was limted to remains of much earlier cooked food. Had to bring attention to staff the mould on bread for toast.

It is a very nice hotel tucked in a quiet area. There are so many parks and activities nearby. The facilities are aging but still good.

When I arrived, there was no one at reception and I had to wait quite some time before a staff member returned to check me in. I was also disappointed to find that the health club had already closed upon my arrival at 8:15pm, despite the website stating it closes at 9pm. Later that evening, at around 10:30pm, the same staff member entered my room without knocking while I was in the bathroom. When I asked what they wanted, they asked for my name and then stated that the room was supposed to be empty. I explained that there had clearly been a mistake, as they had personally checked me in earlier. They then left without apologising. I found the situation quite strange and raised it with the staff member on duty the following morning, but they appeared completely uninterested. Room and whole hotel in general is pretty dated and not particularly clean. Wouldn’t stay here again or recommend it unfortunately!

Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning.

parking charge seems excesive compaired to sim,ilar budgeted hotels in the area, the front desk was very weloming and

great visit and staff very friendly

pool / spa great

We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at

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The WiFi didn't work and my request for action was ignored.

Room was ok and spacious but a bit tired in places. The spa was good big pool but the jaccuzi was not great and the showers in the changing rooms not good and smell. The breakfast was extra £16.50 per person and not a great choice, not the staffs fault they were great.

The pool area was nice and clean and the room was large and comfortable. The staff were super friendly and the food in the restaurant was really nice and reasonably priced. A good distance from the costwolds makes a nice base. Parking is cheap and plentiful. A good stay. Would recommend.

After check in, we went to our room (140) which had a double bed in one room and 2 sofa beds in the adjoining room, lots of space for everyone! One of the sofa beds wasn’t made up so I asked reception for help. They quickly came along with bedding and we went for a swim before dinner. Dinner was served in the bar as there were too few guests to use the restaurant. The food was standard hotel price and quality, it filled a hole but wouldn’t be a reason to return. We returned to our room and despite being a bit too hot, we all slept well. We woke in the morning and fitted in another swim before breakfast. Someone had registered for breakfast under our room number - a non resident and his kids freeloading. My daughter began itching her arm but I thought nothing of it. Over the course of the next couple of hours she was itchy all over and when I looked she had red itchy spots all over both arms, her shoulders and back. I emailed the hotel to let them know so they could check the room/sofa bed and bedding but they haven’t replied. We were due to return on our way back home but have managed to cancel this. We are now out of pocket for antihistamine, creams and washing our clothing at 60 degrees but we learnt an important lesson. I have stayed in many hotels and never thought to check for such things. I don’t think I’ll ever sleep anywhere again without a mattress inspection.

No hot water in our room unable to shower or bath in the morning Room in need of revamp Leisure facilities in need of revamp Food was not hot when served Staff unwilling to help? Unfollow not a great experience

Lovely and friendly staff. Happy to help anytime.

Spa wasn’t open because of being short staffed (can’t be helped not a big deal) Hot tube was too cold not enjoyable. Was no coffee in the room. Had tea and decaf but no coffee. Was also told to bring towels back up to room after the pool to carry on using as they were low on towels. Had dinner there food was really good. However the staff member was rude. I had asked for a drinks menu she told me it’s on the website honestly thought she was joking she was not. I googled it after a few minutes I couldn’t find it. She came over asked if we knew what we wanted to drink yet. I answered I’m struggling to find the menu and she just said I will come back then. Could have just helped and told us what was on the menu. Also, the shower water in the room gave me a reaction didn’t have this problem in the showers at the pool. No idea why but concerning Overall, wasn’t exactly relaxing or that enjoyable.