Breakfast was terrible, few choices and the eggs were so watery. Sausage patties had an odor to them. Elevator by the main desk could use a service. Our room keys stopped working twice and then the lock took a moment to react to the key card swipe. No toiletries in the bathroom (soap, shampoo, conditioner, coffee, creamer packets). One of the beds in our room was not fully bedded with linen and super thin pillows. Evidence of water damage is showing around the tub and toilet areas of the wall. Only one staff member working the front desk during peak hours the entire stay. We were not granted an early check in or late checkout even though we had driven 16 hours. Super sub par experience. We won’t be booking here again for our future reoccurring trips to Colorado Springs.

There was never enough food prepared AND ready to refill at any given day. We were also charged f..r Benjamin’s for a bogus smoking charge when no one in my family smokes anything, no vapes, nothing! Hotel trusted more in their faulty system than to hear anything we had to say or ask. Staff was completely hateful…namely Josephine Heger (Assist. Gen. Mgr.) and pee-on Heather. They also said corporate applied the charge when Customer Care line called her a liar when I spoke to them and staff at the same time. The hotel charged the fee and could remove it but refused. I recorded every conversation that took place to prove we tried to abate the issue to no avail on their end. According to web searches, LaQuinta and Wyndham hotels are notorious for charging bogus “smoking” fees to guests, especially those who are definitely non-smokers like us. We also had the Do Not Disturb sign on our door the entire time we were there and they entered the room twice without knowledge or permission!

Limited food options, noise and

The staff was on there to phones the whole time and the place smelled like dog urine. The rooms were not very clean and the pool was full of leafs and people were cleaning them out to get it cleaned so the kids could swim

Food options were continually running low.

I need major changes breakfast

I actually stayed here the other weekend with my child, originally we had rented out an air bnb for fhe weekend but when we got to the bnb it was so disgusting we decided to check into a hotel. We checked into the laquinta instead and had such a better experience and weekend after. My daughter loved playing in the pool and absolutely loved our room. It was cleanly,comfortable, and safe thank you for giving us a safe clean place to rest our heads at. Breakfast in the morning was also yummy and they always had fresh coffee available . I would definitely stay here again with my child thank you.

I have stayed at LaQuinta before and liked their reputation and what they offered. This one just looked neglected and not well kept up. There was moldy bread under the bed that my grandkids found. Breakfast was to run from 6-9. We came down at 6:30, coffee out, no eggs, no sausage and out of utensils. I realize things run out, but someone needs to pay attention.

Easily the worst hotel experience I’ve ever had.

Very outdated.

Location was great, but they seemed to be short on staff. The front desk was often abandoned so that person could help to serve breakfast or assist guests elsewhere. Breakfast was very stressful as the staff was very overwelmed and often short with guests. The one water dispenser in the lobby was often empty and only filled once a day. The hair dryer in my room did not work. Reported to the front desk, but was not replaced. Pool was not heated. Not many outdoor tables/seats and many were in bad shape or broken.

They canceled our reservation and said they were out of rooms

All good

Old, needs a major upgrade, rooms smelled musky, door

Our tv didn’t work and the staff did nothing to fix it. Would like to request my money back. We asked several times.

The bed sheet where with blood and my pillow case

Dog pee stains EVERYWHERE! In the hallways and all over the bedroom floor. Fire alarm falling off the wall. Felt nasty after only being in the room for 10 minutes.

Awful! Walk into stained disgusting rugs, Bathroom door was visibly dirty & doesn't shut well or lock, Bathroom sink needs to be scrubbed, Light above mirror was broken and tapped together, also didn't work. Toilet handle is holding on for dear life. Sheets were stained. Tried to changed rooms but was told they were booked. Will NEVER stay again. When leaving we were asked how everything was. I said that well - we surprising slept well. The lady just laughed. Wasn’t worth anymore words.

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Nice place.