Friendly staff. Enjoyed eating dinner in the Kyoto restaurant.

the hotel is beautiful and welcoming. breakfast was delicious with lots and lots of choices, beautifully overlooking a nice garden. I would definetly come back

Clean, quiet, respectful and everyone is helpful. I was surprised to see how many languages are spoken to make sure you are well informed about all the services offered. Always smelling great, close to so many useful spots (stores, restaurants) 9.5/10

We love this hotel! It has great service, great rooms, great staff, great breakfast buffet!

Everything was perfect

綺麗で広い部屋。 眺めも良く飛行機の発着が見える。 遠くに火山も見えて美しい景色。 子供が遊ぶ場所も多くて安心

Fue muy bien. Las personales son genialmente amables. La cena no fue bueno. Pero estamos satisfechos con los servicios. Me encantó la música em vivo.

Love the hotel

The hotel is okay. The room wasn't ready at 3.30 pm. The key didn't work, reception just didn't care. The room was noisy. The breakfast wasn't good for us, fruit was excellent but other choices were poor. The staff ,some good some not so good. Coffee wasn't offered. It gets very busy and the system is slightly chaotic. No one at reception asked if we'd had a good stay. Or said thank you. The best bit was the airport shuttle the driver was great. Very disappointed by the experience.

Nothing but love from the beginning to the end, feels like home.

El hotel es bueno en general; sin embargo, si viajan con niños no vale la pena reservar una habitación de nivel premium pues el hotel tien política de no dejarlos ingresar al club premium.

Excellent breakfast

The room was clean breakfast was great but we got overcharged. Wasn’t sure if other juices wasn’t included in the buffet prices ended up being charged $20 per person which was much for Guatemala

Excellent service

Breakfast was good with elevated selection of meals

Exelente todo muy vien

The breakfast bar offers a wonderful variety of options. During our last visit, however, there were items that were out. When we first sat down we were offered coffee, but no refills were offered after that. Neither of these would keep me from coming back there. It is a great place.

Nice and plentiful breakfast. Airport shuttle was a good perk. It only runs once an hour unfortunately

The premium room club was great. Free drinks and snacks. The staff was very friendly and helful. The hotel was very beautiful and the free airport pick up and drop off was very helful as well. The buffet breakfast was great. The selection was amazing. I give it 11 out of 10. I highly recommend this hotel. I will definitely stsy in this hotel again! Thank you for making us feel welcome

Wonderful breakfast buffet.