Friendly staff

Room very good and roomy bed comfortable

Bra boende med bra rum och god frukost. Trevlig och hjälpsam personal. Extra bonus med gymmöjligheter och bad i en mindre pool. Enda minuset är egentligen att det låg i utkanten av Cheltenham, men det var smidigt att ta en buss in till centrum.

Good for what you pay for. Parking was good. But during the heat wave there is no AC

Went during Bank holiday. I booked a room with double and single. Got bumped off which was very annoying. There is not air-conditioning and rooms can get very hot. Staff were generally good especially Matt. Breakfast was average

At 06:30 each morning, individuals in other rooms would use the shower. The pipes proceeded to scream and hiss making it impossible to sleep past this time. I got to reception and it took about 20 minutes to check in with more computer clicks than I could count. I was told the room had not been paid for and now I need to check my bank to see if I have been charged twice. Breakfast was poor, the "hot" water for the tea was tepid at best, cheap sausages, over cooked bacon and scrambled egg with more milk than egg. The only pleasant member of staff was the cleaner. Won't be going here again and won't use hotels.com to book either!

Lovely breakfast good selection offered

The breakfast was pleasant, the staff were what made it nicer

The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely

We had a lovely stay and definitely be back staff are so helpful

Good location, easy to get to and close to all local amenities. Staff were really friendly and helpful. Leisure club is small and a little dated but fine for a nice relax.

Friendly check in

The view from the room was terrible. It was a concrete square with tyres. The furniture was plasticky. For the price really wasn’t worth it on top of that our sleep was disrupted by people fighting and the police being called. I wish I booked the Holiday Inn.

Breakfast was delicious and fresh, as always.

A comfortable nights sleep.

Ok hotel l. Great staff. In need of some refurb..

Pool and changing rooms could do with some TLC

Stayed at your hotel for the first time so we could visit friends & family in the area. We had a lovely stay and all the staff were very pleasant and helpful. Will definately stay with you again in the future.

Nice

Nice room, friendly staff