Staff was great and location was perfect for wandering for sights.

The Sofitel is well located in Strasbourg, close to all the major attractions and public transport. The staff are friendly and attentive. The hotel is somewhat worn in places with stained carpets in corridors and room lobbies. Bed was clean and comfortable and the room was quiet.

Qualidade impecável.

Staff were nice and housekeeping was great (very clean), this review is about the condition of the hotel. The hotel definitely doesn’t feel like ‘5 stars’; dated & run down, musty/damp room smell that doesn’t go away, a lot of ambient HVAC background noise. Won’t be booking Sofitel by default again for a while.

Das Sofitel Hotel in Strassburg kann den Anspruch anderer 5 Sterne Hotels der Kette nicht erfüllen. Das Personal und Ihre Kundenorientierung ist hervorragend. Hotel und Zustand sind nur ausreichend.

Oda anahtarları kapıyı açmıyor. Çok eski. Her defasında resepsiyona indik.Rezaletti Check-in için 15h00; çok geç…

Personale og deres service var helt utrolig. Helt sikkert en oplevelse

The AC struggled hard and it was not that hot outside. We (7of us) sweated like heathens through the night on hard, lumpy beds.

The AC never cooled the rooms, it was always hot and didnt feel the air moving. The hotel staff did not do anything about it. It is rated as a 5 star hotel and it should not be rated like that. It felt like a 3 star hotel

We stayed for 2 nights as a family of four. Hotel: It is an old hotel and the carpet has seen better days. If you use the sofa bed for kids you have very limited room for luggage. BUT, the service was excellent, the amenities was good, the bed nice. I really liked the hotel overall.

Great location and great staff I would highly recommend it

Personnel au petit soin

Très bel hôtel et le personnel est au petit soin et bien cordial . Merci Bien cordialement Badr

Everyone was very friendly and helpful, food was very good specially breakfast, the room I stayed in was on the 3rd floor near a major renovation. But overall it was comfortable stay. Thank you

Staff were friendly and courteous. Concierge services were excellent. Hôtel itself was clean, comfortable and well positioned. Would definitely recommend to others and would stay here again.

Perfect stay. Very helpful and attentive staff. The breakfast was very good and plentiful. Will stay again without hesitation.

Won’t stay there again. Poor customer service

Very helpful staff, but the hotel needs full renovation, it’s a 3-star hotel at most.

It’s centrally located but other then that hotel rooms are pretty basic

Servicio en restaurante malo y la comida tambien mala.