Penilaian & Ulasan Keseluruhan Sheraton Grand Mirage Resort, Port Douglas

Der Aufenthalt war gut, sauberes Hotel jedoch etwas in die Jahre gekommen. Nicht mit 5 Sternen in Europa vergleichbar, eher 4 Sterne. Beispiel; niemand hat beim Empfang die Koffer entgegengenommen oder das Auto parkiert, kein turn-down service, lange Wartezeiten beim Frühstückskaffee, keine persönliche Hilfe beim suchen und buchen von Ausflügen, kein Wasser für die Fahrt bei Abreise, Angestellte nett aber viele sehr jung und nicht für 5 Sterne Service ausgebildet…

Amazing hotel , great swimming pools and great gardens . Clean spacious room . Amazing shower . Wonderful breakfast and dinner

Beautiful location, room was big clean and nice out look but stayed two nights and didn’t have our room made up. The pool near the bar was nice but needed a little scrub on the tiles BUT all the other pools need to be full renovated due to the lining either ripped or coming off. But a beautiful location.

The property facilities were great. The pool, especially, was amazing.

The food and drinks were excellent from The Deck and Lagoon Bar as well as room service. The Service was amazing. They made my birthday stay extra special with a cake dessert plate and glass of wine and room upgrade. We stayed two nights but wish we could have stayed longer for extra time to chill by the pool.

Access to the pools/lagoons was restricted, with very few places to enter them. The plumbing needed an upgrade, and we had a power cut. Also, when trying to pay off the bill as we went, they kept "holding" amounts instead of clearing it off, which tied up credit. The staff was friendly and helpful, and the food on site was good, with many choices. The room was clean, and the bed was comfortable.

We enjoyed the resort style layout and the whole stay was excellent. Would highly recommend and stay there again.

Reception very tiered, large property maintenance could be better but pool areas are very nice .

Property is run down and is lacking proper maintenance.

Once in a life time stay

Best Resort Experience we have had in Australia. Highly recommended. Great location, views and amenties.

The property itself is exceptional, the gym, spa, pools etc are great. Restaurants were amazing. We may have gone in an off peak season so I am thinking the resort was understaffed as the cleanliness was lacking. For example our bed was made and towels replaced daily however the actually bathroom itself did not appear to be cleaned daily, glasses weren’t cleaned etc. we left towel on the Sun lounges at the end of the day and the following day they weren’t even removed. Moreso a reflection on staffing I’m assuming.

We stayed as a family of 3 with a 1yr old. We also stayed as a larger group of 6adults and 4kids. It was a great little getaway for my mother in laws 60th. During wet season(weather was still warm enough for a swim) it was quiet and had the entire pool area to ourselves, pool temp was perfect. The buffet breakfast, amazing dayspa, swim up bar and poolside food service were our highlights although a longer wait time for service, we enjoyed our stay and would return in the future. The room had everything we needed.

The swim up bar at the lagoon house was amazing and Thomas the waiter made our stay enjoyable. He was incredibly knowledgeable about the cocktail menu. Always engaging with us to personalise our drink preferences and make the time spent there phenomenal. Thank you Thomas from Zorka and Slavica

Best time of the year to spoil one self and partner

Overall okay hotel but very pricey for what you get. Probably used to be luxury but now a bit outdated and service in restaurant was not good. Hotel is very big and as it is not very well organized it makes the hotel feel chaotic. Lot of space in the pool area but pool chairs old and not comfortable.

Staff friendly, beautiful grounds, facilities, pool and delicious breakfast

Nice resort and reasonably well Maintained. Bathrooms with Venetian slat doors don’t make sense and provide little privacy. Rooms a little bland for a 5 star resort. Staff are nice and do their best but hotel is under staffed leading to wait time on everything from breakfast, check in, and towels. Overall good but could be a lot better.

Ample swimming pools, didn't like the long queue for breakfast

We booked 2 nights for four males on a New Year’s Day golf trip. Enjoyed wonderful service & experience at the mirage golf club, genuine country club along with a beautiful course. Our accommodation at the resort was underwhelming in size & dated. Resort facilities & restaurant options are excellent. We will be back to play golf that’s for sure 👍