Penilaian & Ulasan Keseluruhan Fairmont Empress

Wonderful stay with super relaxed !

servicio medio malo, no dejaron suficientes toallas pedi mas y nunca llegaron

Amazing hotel! High end, clean, great staff, lovely rooms, great location!

A OK

The hotel is very good, but the room space is very small.

So Beautiful property . I would love to stay here again Thank you

Beautiful hotel, amazing history and architecture. However the stay is only as enjoyable as the customer service experience. I'm extremely disappointed with the customer service experience. It was the worst customer service I have ever had at any hotel and I stay in Fairmont hotels about 25 nights a year. I had tried emailing the hotel to modify my bookings prior to the stay, I never received any responses. I called and was told upon arrival they would be happy to assist me. When I arrived and approached front desk services I was told it was too late to modify my bookings. I needed to cancel one room completely and they would not cancel it for me, even when explaining I was told I would be able modify the booking upon arrival by a representative. We ended up paying full price for a room that no one checked into with no form of compensation. Hotel staff apologized and said sorry there was nothing they could do. I would recommend visiting this hotel and experiencing it, however due to the customer service I would encourage you to stay elsewhere.

The entire experience was superb.

The hotel staff were amazing. Hotel itself was clean and beautiful.

The hotel is iconic but older facilities prevent it from offering more modern amenities. Overall experience was positive

Our stay was

Was an amazing stay except that no one told us of the nightly parking fee:/

Fairmont was so royal and so central to everything

Top service. Top location for walkability. Great bus tour to Butchart Gardens right outside the Empress. When you travel to Victoria, there is no better place to stay!

Everything was perfect! Location, food, drinks, friendly staff. Definitely recommend!!

Love the Empress. Went there on our honeymoon and just revisited for our 20th anniversary. Obviously updated a few years ago so we were pleasantly surprised. Even nicer than we remembered and the staff as always is top notch. Can’t wait to stay there again.

Lovely historic hotel. Beautiful everywhere inside and out. Great location. Staff were amazing.

absolutely beautiful hotel - gorgeous gold lounge! didn't want to leave . Only wish we had a bathtub in our room .

From the moment you arrive the staff at the fairmont make you feel so welcome! The Gold Club service takes it to the next level. Highly recommend.