Rooms were perfect staff friendly

Great location. Unit did not seem to completely furnished.

I had to pay for parking while the entire parking garage was under construction, and there was little to no places to park. We had to pay for the wifi, which we chose not to. There was no continental breakfast.Compliments of the hotel. Chicken was at four p m.And checkout was at nine a m I probably would not stay there again

Clean room, friendly staff, good location

Staff in the front desk were so friendly and helpful.

Everything was great, but the air conditioner/heating unit in the room was very loud.

This hotel is amazing. We will definitely stay here again.

I love this property and room is really clean and staff are very good!

Everything is super clean and the staff really make a difference. Member of staff was exceptional.

Underground garage construction woke me in the morning. So loud that we could not enjoy breakfast in the lobby restaurant.

Lovely hotel in the heart of historic Kingston. Excellent staff, particularly Zayden in the M Club who went above and beyond in making our experience exceptional.

Exceptional experience. The property and the amenities were top notch. I also can’t say enough about the staff - friendly and super helpful. This was our second stay and we’ll be back many more times.

Nicely renovated hotel and the beds and pillows were super comfortable. It was very clean as well. My only complaint is the parking was too expensive.

Friendly/cleab

Excellent!

Not free WIFI and $35 for parking is a bit much. But the room and staff were great

The room was clean and well taken care of. The staff was good and took are of my reservation. The location is excellent.

The room was beautiful, the view of the city was great. The front desk staff was so helpful. Will definitely return!

Fan for hvac in room was so loud could not hear the television. Bathroom door is frosted glass, so if anyone goes to washroom in night, it lights up the entire room. Underground Parking lot is having work done, must wait for traffic lughts for up to 150 seconds to allow one way passage. No pool, huge let down after booking with kids. Sink in room drained slowly. Shower was not hot. Body wash was disgusting smell. Elevator requires you to scan your key card. There is a small sign stating this, but it is not explained at front desk. Full elevator thought they were stuck multiple times because of this.

Everything was fine. The HVAC was quite loud, but, it actually made for good white noise